Basic plan for incoming and check in messages

Tianwen Li

• 31. Mai 2022 00:12

I currently have the "Basic plan"

Do "check in" messages count as satellite messages, even when you press the check mark button on zoleo device?  

And does it count when someone messages me (incoming messages) for that? Like if someone messages me 25 times then my basic plan messages will already all be used up? 

I heard that if I have wifi or data from my phone, it automatically switches to that carrier and it's free when using zoleo app message and check in? 

If I get location share+ plan then it will be unlimited "check in" if that counts as a message for basic plan?

Thanks everyone! :D

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  Neil

  • 31. Mai 2022 14:27

  Hello Tianwen Li!

  For all ZOLEO plans including Basic, any message including sms, email, app-to-app weather, and check-in will count against your monthly usage as long as it is transmitted via satellite. This applies for both incoming and outgoing messages. 

  For messages sent over wifi or cellular, those do not count against your plan and are unlimited (data and carrier costs may apply as per usual).

  Note that when you send a Check- In, you may have several check in contacts designated, whom each will receive a check in message. This will still always count as one check-in message on your plan. 

   

  If you add the optional Location Share + (LS+) feature to your plan, you will be able to send unlimited location updates as well as unlimited check-in messages.

   

  Hope this helps! 

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  Geoff Jackson

  • 14. Juni 2022 22:00

  If you are connected to a phone with internet reception and push the check-in button on the Zoleo - is it sent by cellular data or by satellite?

   

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  Neil

  • 20. Juni 2022 15:27

  Hi Geoff Jackson,

   

  It would be sent by cellular, and would not use one of your monthly plan's message counts.

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  Mark Santa-Maria

  • 28. September 2022 03:41

  As quoted above:

  "Note that when you send a Check- In, you may have several check in contacts designated, whom each will receive a check in message. This will still always count as one check-in message on your plan. 

  If you add the optional Location Share + (LS+) feature to your plan, you will be able to send unlimited location updates as well as unlimited check-in messages."

  Two things:  

  1. I dont seem to be able to use the check in button on device without the add on plan

  2. It is still unclear for me whether or not the $6.00 location share add on includes "free" unlimited check ins or are they counted against your plan's messages?  I've seen several online reviews of the product that give confusing or maybe even inaccurate information.  Thank you for taking the time to clarify this

   

  Mark

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