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Medical Assist Overview

Carmen
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This article reviews the Medical Assist feature, available to ZOLEO subscribers to assist with non-emergency medical situations. 

What is Medical Assist?

ZOLEO Medical Assist is an advisory service provided by Global Rescue. It provides ZOLEO subscribers with easy access to advice from medical professionals, assistance with locating nearby clinics, hospitals, dental providers, and pharmacies, and with obtaining replacement medical supplies or medications while traveling with ZOLEO, 24/7.

  • Medical Assist is included with all ZOLEO service plans however each message delivered by satellite costs one message from the service plan.
  • The service is provided in all languages. Global Rescue reserves the right to use a translation service where necessary, similar to SOS.

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Who can use Medical Assist?

To access the Medical Assist feature, you must have the ZOLEO App and be linked to a ZOLEO device with an active monthly plan. Medical Assist is not available to app-only users. When launching the first time, you will need to agree to the terms of use and will then be able to access the Medical Assist feature. 

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What does Medical Assist look like?

The feature consists of the following:

  • A predefined contact labeled Medical Assist - this contact will be displayed at the top of the contact list when composing a new message.
  • A dedicated chat thread labeled Medical Assist - this chat will be displayed on the Chats tab of the ZOLEO App when a Medical Assist conversation has been started.
  • A short discovery survey - fill in the short three (3) part survey to engage with Global Rescue and receive assistance.

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How to use Medical Assist

Follow these steps to use Medical Assist:

  1. Create a new message by selecting the Medical Assist predefined contact, or by selecting the Medical Assist thread from the Chats list.
  2. Complete the short discovery survey by selecting the inquiry type: 1) Medical Advice, 2) Find a clinic, or 3) Replace medical supplies; enter your age (this is optional), and briefly describe your issue or inquiry.
  3. Once you've filled out the survey, submit your request. Your Medical Assist inquiry, along with your location coordinates, will be forwarded to Global Rescue.

Note: Responses may take up to 10 minutes to be received. 

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Other information about Medical Assist

  • Medical Assist chats with Global Rescue will automatically timeout after 24 hours of inactivity and all chat history will remain after the chat session has ended. To view chat history, simply select View Previous Chats from the Medical Assist home screen.
  • Information on the Medical Assist feature can also be found by navigating to the Help section in the Settings menu of the ZOLEO app.

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How do I test Medical Assist?

You may be curious to know how Medical Assist works on your ZOLEO app - you might even be tempted to test it. 

To test the Medical Assist feature, you simply need to fill in the form and enter the keyword(s) Test or This is a test in the problem description field.

Global Rescue will confirm within 15 minutes advising that the test was received. 

Note: Acknowledgement of Medical Assist test requests can exceed 15 minutes if Global Rescue is experiencing higher than normal volumes of requests. 

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