Zendesk has informed ZOLEO of a scheduled maintenance that will impact the customer experience team performance on July 26th and 27th:
Maintenance Start Date: July 26th, 2023
Maintenance Start Time: 02:30 GMT
Outage End Date: July 27th, 2023
Outage End Time: 07:00 GMT
Please expect the following:
- Chat and Messaging Tickets will take longer to be created.
- Incoming chats and messages will take longer to be served by the customer experience team.
- Chat and Messaging transcripts may take longer to show up on the tickets for the customer experience team.
Please plan accordingly. Thank you for your understanding.