Zendesk Maintenance - July 26 & 27, 2023

Zendesk has informed ZOLEO of a scheduled maintenance that will impact the customer experience team performance on July 26th and 27th:

Maintenance Start Date: July 26th, 2023

Maintenance Start Time: 02:30 GMT

Outage End Date: July 27th, 2023

Outage End Time: 07:00 GMT

Please expect the following:

• Chat and Messaging Tickets will take longer to be created.
• Incoming chats and messages will take longer to be served by the customer experience team.
• Chat and Messaging transcripts may take longer to show up on the tickets for the customer experience team.

Please plan accordingly. Thank you for your understanding.