Content

This article provides an overview of the Message Feed feature, available to ZOLEO customers with compatible subscriptions and enterprise users.

• What is Message Data Feed?
• How It Works
• Navigation and Management
• Who Can Access It

What is Message Data Feed?

ZOLEO Data Feeds have been enhanced to support command messages (pre-configured messages). You can now send command messages to a specific email address using the ZOLEO app. 

These will depend on the integrated application you are using but include commands such as #OK, #Help, #StartShift, and #EndShift. 

Benefits of ZOLEO Data Feeds:

1. Access to location information generated via Check-in and Location Share+ updates.
2. Real-time SOS feeds in case of an emergency. 
3. A real-time service that shares the event as soon as it reaches the ZOLEO server. 

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How It Works

Below is the journey of a command message followed from the ZOLEO app to the application partner's server through the ZOLEO Cloud Connect platform. Please note that the application must be integrated with the ZOLEO Cloud Connect platform - check with your application provider. 

1. Message Initiation: A user sends a command or shortcode to a designated email address previously whitelisted in the ZOLEO Connect system.
2. Reception in ZOLEO Cloud: The command message is received in the ZOLEO cloud connect system, which acts as the intermediary.
3. Processing the Command: The ZOLEO Cloud Connect system processes the command.
4. Relying the Command: Once processed, the command is relayed to the application partner's server via secure data feeds.

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Navigation and Management

Enabling or Disabling Message Feeds

Follow these steps to enable Message Feeds in your account:

1. Log into your MyZOLEO account at myzoleo.com. 
2. Navigate to the menu on the left-hand side (if using a computer) or tap on the My Account drop-down menu (if using a mobile device).
3. Select the My Data Sharing tab. 
4. In the Data Sharing tab, scroll down to the section ZOLEO's Partners. 
5. Click on the Add a New Partner drop-down box and select your subscribed partner. Then, click Select to proceed.
6. Read the consent form and confirm your IMEI appears correctly. 
7. Click Authorize Data Sharing to submit your consent form.

Follow these steps to disable Message Feeds in your account:

1. Log into your MyZOLEO account at myzoleo.com. 
2. Navigate to the menu on the left-hand side (if using a computer) or tap on the My Account drop-down menu (if using a mobile device).
3. Select the My Data Sharing tab. 
4. Click on your IMEI, and scroll down to locate the option you wish to disable. Click the upward-facing arrow to expand it.
5. Click on Edit at the bottom right of the subscription box. 
6. Click on Unlink under Data Feed Settings, and confirm you want to unlink Data Sharing. 
7. Your device is now unlinked from Data Sharing for that specific service. Repeat these steps to disable other services if needed.

Sample Messages and Use Cases

Commands and pre-configures messages vary by application, but here are some examples of commands that can be used with the ZOLEO system. Each command is designed to facilitate specific communications and actions:

• #OK: Sends an "I am OK" check-in note to contacts.
• #Help: Activates a panic alert, and initiates a predefined emergency procedure.
• #Weather: Requests a weather report for the user's current location.
• #StartShift: Notifies of the beginning of a work shift, allowing for accurate time tracking and monitoring.
• #EndShift: Notifies the end of a shift, ensuring proper logging of work hours.

Customization: Depending on the service receiving your messages, they will be tailored to meet the specific needs of that service, with ZOLEO acting as the carrier to facilitate seamless communication.

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Who Can Use It

Users of the following platforms can benefit from Message Feeds - please check with your application providers to determine if they have integrated with ZOLEO:

1. Lone Worker Safety & Tracking Platforms: These platforms provide welfare monitoring services using short commands or shortcodes.
2. Content Platforms: Platforms offering services like weather reports, fire alerts, or flight data via shortcodes.

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