Difference Between Cancel and Suspend - Australia and New Zealand

With ZOLEO, you have the flexibility to suspend or deactivate your service plan when you are not using it after your initial 3-month service contract has been completed.

Note: The information in this article applies to Australia and New Zealand. If you're located in the US, Canada, the UK, and the European Union, please refer to Difference Between Cancel and Suspend.

Suspend/Pause Your Service:

For a small monthly fee, you can suspend your service while keeping your dedicated ZOLEO SMS number and email address. This way, once you are ready to use your device again, you won't have to pay a reactivation fee or start the initial 3-month service contract.

Deactivate/Cancel Your Service:

When you cancel your subscription, all billing in your account will cease immediately and your ZOLEO SMS number and email address will be forfeited. Reactivating the service later will require a reactivation fee and a new 3-month contract.

For step-by-step instructions on how to do either from your online account, please visit:

• How To Suspend Your Plan
• How To Cancel Your Plan

If you have any questions, you can contact our Customer Experience Team at ZOLEO - Contact Us.