Issues Resetting Your Password

If you’re having trouble logging into your MyZOLEO account or resetting your password, follow these steps to resolve the issue.

1. Check Your Email Address: Ensure you’re using the correct email address to log in—your personal or work email, not your ZOLEO device email.
   • • Sometimes you might be using the incorrect address entirely, check where you are receiving your notifications from us via email and use that email address.
2. Use a Supported Browser: For the best experience, use Google Chrome and try logging in again.
3. Disable Browser Extensions: If you have any browser extensions like a VPN, pop-up blocker, or security add-ons, try disabling them and attempt to log in again.
4. Use the Correct Login Page: Make sure you’re logging in through the correct link: MyZOLEO Login.
5. Retry to Reset your Password: If you already tried to do a password reset and didn't receive the email with the code, please try for a second time by applying the recommendations above. You can find more information about resetting your password at How to Reset Your MyZOLEO Password.
6. Additional Troubleshooting: If the issue persists, please try the following:

   1. • Use Incognito Mode or a different browser.

      • Try logging in on a different device (e.g., a smartphone instead of a computer).

Still Can’t Reset Your Password?

If you’re unable to reset your password, contact ZOLEO Customer Support, and we can help reset it for you.

Getting an Error Message?

If you see the error message “UserMigration failed with error: Bad credentials.”, please contact ZOLEO Customer Support for further assistance.