How To Return a ZOLEO RMA Device (Best Practices)

If you've received an RMA (Return Merchandise Authorization) for your ZOLEO Device, this article outlines the best practices for returning the unit. Follow these steps carefully to ensure your return is processed quickly and without delays. 

The video below will also give you a visual guide on how to pack and return your ZOLEO RMA device:

Before You Begin

• Only return your device after receiving an RMA approval and return package from ZOLEO Support.
• The return box you receive will already include a pre-attached return shipping label and be ready for use.
• Do not include any accessories unless specifically instructed.
• These instructions apply to warranty returns or approved device exchanges only.
• Do not send your device to us without an approved RMA–unauthorized returns won't be processed.

Step-by-Step Instructions

1. Open the package and take out the pre-labeled return box.
2. Remove the defective ZOLEO device and USB cable from the bubble wrap.
3. Wrap the defective ZOLEO using the bubble wrap.
4. Place the wrapped device inside the return box.
5. Seal the box using the round adhesive seal provided.
6. Drop off the box at your nearest courier facility.