Troubleshooting “Follow-Me Messaging Has Failed” Error

This article explains what the “Follow-Me Messaging Has Failed” error means in the ZOLEO App, why it occurs, and how to resolve it step by step.

What is Follow-Me Messaging?

Follow-Me Messaging is a feature that enables your ZOLEO device and app to work with your dedicated SMS number and email address. When this feature is successfully activated, you can start using your dedicated ZOLEO SMS number and email address, and your contacts can message you back.

Why Am I Seeing a “Follow-Me Messaging Has Failed” Error?

This message appears when the ZOLEO App and device fail to link properly, preventing Follow-Me Messaging from being established.

This can happen if:

• The linking process is interrupted or incomplete
• The app cannot connect to the device via internet or satellite
• A weak data, Wi-Fi, or satellite signal is affecting communication

Step-By-Step Troubleshooting

Step 1: Re-Link Your ZOLEO App and Device

1. Open the How to Link Your ZOLEO Device and App article and follow all the steps carefully.
2. Ensure your phone or tablet has a stable Wi-Fi or mobile data connection.
3. If connecting through satellite, make sure:
   • The ZOLEO device is outside with a clear view of the sky
   • There are no obstructions (trees, walls, buildings)
   • You do not move the device during the linking attempt

If the error message appears again, continue to the next step.

Step 2: Factory Reset the Device

Reset your ZOLEO device by following the instructions in How to Factory Reset Your ZOLEO Device.
Once the reset is complete, repeat the linking process.

If the issue continues, proceed to the steps below.

Step 3: Advanced Troubleshooting (Requires Cellular Data)

Before continuing with the steps below, please send your app logs to support:

• Go to ZOLEO App > Settings > Help > Send Logs to Support
   

  

Then, complete the following steps in order:

1. Uninstall and reinstall the ZOLEO App, then test the connection again.
2. If the issue persists, open the app and go to Settings > My ZOLEO App Account > Delete App Account.
   
3. After deleting the account, uninstall and reinstall the app.
4. Attempt to link your device once more.

Still Need Help? Prepare to Contact Support

If the issue persists, please contact our ZOLEO Technical Support Team.. To speed up the process, please have the following information ready:

• Device IMEI number – This 15-digit number (starting with "30") can be found on the back of your ZOLEO device or in the box it came in.
• Account number and billing address for verification – Log into your MyZOLEO account at myzoleo.com and go to the My Account section. Your account number is displayed in the top-left panel (e.g., "ZU00000"), and your billing address is shown in the lower right, under Billing Address. 
• A description of the issue and the troubleshooting steps you've completed, along with what happened after each step. 
• The phone number shown in your ZOLEO App: ZOLEO App > Settings > My ZOLEO App Account > Phone Number.
• Make and model of your smartphone or tablet.
• Operating System (OS) version.
• ZOLEO App version: ZOLEO App > Settings > About the App > App Version.
• Firmware version of your ZOLEO device: ZOLEO App > Settings > My Connected ZOLEO Device.

When you have all this information, please contact our Technical Support Team. We’re happy to help!