What is a Check-In message? How do I send a Check-In with my ZOLEO?

• What are Check-Ins?
• Sending a Check-In 
  • Using the ZOLEO App
  • Using the ZOLEO Device

What are Check-Ins?

Check-Ins are manual location updates sent with the ZOLEO App or the ZOLEO device. 

• All ZOLEOs with an active subscription (Basic, In Touch, or Unlimited plan) have unlimited Check-Ins so they do not deplete your monthly message allotment. 
• The Check-Ins can be sent to up to 5 Check-In contacts you manage on your MyZOLEO portal. Please note this cannot be done on the ZOLEO App. 
  • This article guides you on how to manage your ZOLEO's Check-In Contacts: What are ZOLEO contacts? How do I add Check-In and SOS Contacts?
• Check-Ins can be sent to contacts using multiple methods: either by SMS (text message); Email, both SMS & Email, or by ZOLEO App. 
• A Check-In message says "I'm OK. My Location is..." with a link to a map where your contacts can navigate to by selecting it. Check-in messages also include the battery life (in %) for both the ZOLEO device user and ZOLEO app recipients.
  • On SMS and email recipients, this usually opens Google Maps
  • For ZOLEO App recipients, the map can be viewed within the ZOLEO App (see screenshots below).

Sending a Check-In

You can send Check-Ins in two ways:

• Using the ZOLEO App
• Using the ZOLEO Device

Send a Check-In with the ZOLEO App

To send a check-in while you're on the ZOLEO App, be sure the following apply:

1. The ZOLEO Device is powered on with a clear view of the sky.
2. The ZOLEO App is actively linked, displaying the Weather and SOS functions at the bottom of the app screen.

   
   

3. If you see Weather and SOS, navigate to the Chats screen (the bottom left icon on the ZOLEO app) if you're not there already.
4. To send a Check-In, touch the Check-In button at the top of the screen; the button is a green rectangle with a white check mark inside.

   
   

5. The Check-In will begin sending, and the ZOLEO will make a tone and show flashing green lights on the LEDs going clockwise while sending. It will repeat the initial tone three times and stop flashing once successfully sent.
   • This will update the Check-In & Location Share+ thread in your Chats on your ZOLEO App, so you can see the Check-In there. 
   • If the ZOLEO Check-in LED lights up amber, this means the Check-In failed. You can send another one again. The ZOLEO device will only attempt to send a check-in message for 7-10 minutes before it expires.

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Send a Check-In with the ZOLEO Device

To send a Check-In from the ZOLEO:

1. Power the ZOLEO on; you should see a flashing light on the Power LED at the bottom right corner of the ZOLEO.
   • NOTE: this works whether connected to the ZOLEO App or not.
2. Press the Check-In button for a moment. 
   • NOTE: do not press and hold the Check-in button; doing so will result in attempting to start a Location Share+ session; If you don't have Location Share+; it will result in nothing happening (i.e. you will not see green lights flashing).
3. Once pressed, the ZOLEO will make a tone and show flashing green lights on the LEDs going clockwise while sending. It will repeat the initial tone three times and stop flashing when done.