How To Restart Your Plan

If you’ve suspended your monthly plan and are ready to begin using your ZOLEO device again, you’ll need to reactive a monthly plan. To unsuspend your device and select a new monthly plan, visit the ZOLEO website and log into your account from your smartphone, tablet, or computer web browser. Service for your device cannot be unsuspended using the ZOLEO app.

Steps to Restart Your Monthly Plan:

1. Login at https://www.myzoleo.com/.
2. Select the Devices & Plans tab.
3. Find your ZOLEO device(s) and click the drop-down arrow next to the device name to expand options.
4. Under the Account Information tab, go to Plan Information and use the drop-down menu to select your desired monthly plan. You can preview all available plans at  ZOLEO Monthly Plans.
5. Once you’ve selected a new monthly plan, press Save All at the bottom of the page to save your changes.  
6. You will receive a confirmation email once your ZOLEO device has been unsuspended.

When you unsuspend:

• Your ZOLEO device will be reconnected to the Iridium satellite network.
• Your dedicated ZOLEO SMS number and email address will be reactivated.
• We recommend that you wait until you have received the confirmation email and tested your ZOLEO before heading out with your device.

How restarting your plan affects your billing:

1. Proration: If you restart your plan after your billing cycle has started, your plan fees will be prorated. This means you’ll be charged only for the days you were on each plan. 
2. Location Share+: The Location Share+ feature is also restarted when you unsuspend your plan. You will also see prorated charges for this feature.

You can find more information about ZOLEO billing in the following articles:

• Understanding Your Invoice
• How ZOLEO Billing Works