How To Reactivate Your Plan

If you have previously deactivated your ZOLEO device and are planning to use it again, you’ll need to reactivate your device on a monthly plan. To reactivate your monthly plan, you’ll need to visit the ZOLEO website and log in to your account from your smartphone, tablet, or computer web browser. Your monthly plan cannot be reactivated using the ZOLEO app.

If your ZOLEO device is suspended, please visit our How To Restart Your Plan.

Steps To Reactivate Your Monthly Plan

1. Login at https://www.myzoleo.com/.
2. Select the Devices & Plans tab.
3. Select Add New Device.
4. The activation screen will appear. This should look familiar to you as this is the same process you completed when activating your ZOLEO device for the first time.

5. Follow the on-screen prompts to enter the required information, including:

   • Device IMEI and Serial Number (S/N): Located on the bottom of the device.
   • Device Nickname: A personalized name for your new device.
   • Desired ZOLEO Email Address: Choose an email address for your new device.
   • Emergency Contacts: Provide two emergency contacts and one check-in contact. You can reuse the contacts from a previous device, and you can add up to five additional check-in contacts after activation.
   • Payment Information: Ensure your payment information is up to date, especially if it has changed.

6. Complete the checkout process to finalize the activation.

7. Once your device is activated, you will receive a confirmation email.

Once you reactivate your device, your new billing period will start as of this new activation date. Your first invoice will be generated and it will include the activation fee and the plan charge for the upcoming billing period. 

Related Articles:

• How ZOLEO Billing Works
• How to Link the Device to the ZOLEO App
• How To Message with ZOLEO
• What is a Check-In message? How do I send a Check-In with my ZOLEO?
• How to Send an SOS