How to Soft Reset Your ZOLEO

If the ZOLEO device does not respond to your commands you can perform a soft reset. Performing a soft reset forces an immediate reboot of the ZOLEO communicator without deleting any data that might be stored in it (such as messages waiting to be sent, messages waiting to be transferred to your ZOLEO App, and your customized settings).

Follow these steps to perform a soft reset on your ZOLEO:

1. Power off your ZOLEO device.
2. Press and hold the Power button for 10 seconds. Continue holding the button even after the device powers off.
3. You will hear the device power on, continue to hold the power button during this time, and release it after 10 seconds.
4. You'll hear the device power on again, which indicates the soft reset has been completed and you can continue using your ZOLEO communicator.

If you need further assistance, you can contact our ZOLEO Customer Experience Team for support at ZOLEO Contact Us.