The SOS function of your ZOLEO device should only be activated in the event of an emergency. If you have a need to test your ZOLEO device’s SOS functionality please see Can I Test an SOS Alert
When an SOS is declared from your ZOLEO device this will result in two separate but related actions. One action will be an automatic notification to the account holder's email address on file. This notification will include the device owner name and device name provided for the device, a timestamp, and location for the SOS declaration, and will advise that our SOS monitoring partner GEOS Response has also been notified of the emergency.
The second action is an escalation to GEOS Response. GEOS Response maintains a 24 hour, 365 day, International Emergency Response Coordination Center (IERCC). Once notified of an SOS, the IERCC will attempt to reach the device user via the ZOLEO device. The device user will be able to message back and forth with the IERCC to provide information about their emergency and get updates from the IERCC regarding the rescue. Note, if the IERCC is unable to reach the device user they will still escalate the event to emergency services.
The IERCC will also call the SOS Contacts for the ZOLEO device (in no particular order) and will advise the first contact they can reach of the SOS event. They will also gather any relevant information the SOS Contact may have regarding the device user.
The IERCC will use the information collected in the manner above to inform the response to the SOS and contact local emergency services in the area of the device to coordinate a rescue. The IERCC will continue working with these emergency services through the course of the rescue to provide updates if the device user’s location or status changes. The IERCC will stay active with the SOS response until the rescue is complete, or the SOS is canceled.