When an SOS is declared from a ZOLEO device the information provided for the SOS Contacts will be shared with our emergency monitoring partner GEOS Response.
GEOS Response’s International Emergency Response Coordination Center (IERCC) is an international 24 hour/365 day search and rescue coordination center.
The IERCC will call to the SOS Contacts (in no particular order). They will identify themselves as calling from the IERCC, advise of the reason for their call, provide any information they have regarding the SOS and device user state, and gather any relevant information the SOS contact can provide on the device user. Note, if the IERCC is successful in contacting one SOS Contact via the phone they will not attempt to reach the other.