Overview

Message top-up bundles add extra satellite messages any time, even while off grid, to avoid overage fees. You can add top-up bundles online on your MyZOLEO account when planning in advance for a trip, or will be prompted when you've used all your messages so you can do it while off-grid.

This article covers how to add a message top-up bundle using your MyZOLEO online account. 

Important information about bundles:

• Top-up bundles can be added at any time and you can purchase as many as you like.
• Bundles added will only be available for the remainder of the current billing cycle. Unused messages expire on the billing date and do not carry over.
• Top-up messages added will be used first followed by any remaining messages from the monthly service plan (if any are available).
• Charges for top-up bundles will be added to your upcoming invoice.
• Message top-up bundles are non-refundable.

Adding a top-up bundle on your MyZOLEO account

Note you can view the summary of your monthly service plan and purchased top-up bundles on the Account Information tab for your device (in Devices & Plans menu). Under Plan Information you will see the monthly plan under Subscription and the added bundles are under Features.

1. Login at https://www.myzoleo.com/
2. Go to the Devices & Plans menu (on mobile, this is in the My Account drop-down under your account info).
3. Your ZOLEO device(s) will appear. You can expand a device by selecting the down arrow next to the device name.
4. Go the Manage Features tab (on mobile, click on the ... found to the right of the Account information tab found under your ZOLEO's name)
5. Expand the Message Top-up Bundle section by selecting the down arrow next to the name.
6. In the Bundle drop-down menu, select the desired message top-up bundle.
   • NOTE: Message top-up bundles of 20 messages and 75 messages are available for purchase.
7. Once selected, press Add + and a confirmation prompt will be displayed.
8. Select Confirm to complete your purchase and the additional messages will be added to your monthly service plan.