Contents
This article provides an overview of your first invoice, including potential charges and general information about ZOLEO billing. You can access and review your invoices through your MyZOLEO portal under the Invoices menu.
Invoicing depends on your region, and you can see our monthly plan costs at ZOLEO Plans by selecting the proper region.
- How invoicing works
- What is the account balance?
- When are payments processed?
- Why does my credit card show a pending transaction?
- Understand your Invoice
How invoicing works
After activating your first ZOLEO device, an invoice is typically generated within one business day. Here's what to expect on your first invoice:
First Invoice Charges:
- Subscription Fee: One month’s fee based on your selected plan.
- Activation Fee: This will vary depending on your region. You can check the activation fees on the monthly plan page under the ZOLEO Service Terms section.
Billing Date:
Your activation date sets the account’s billing date, marking the start of your monthly bill cycle. Each ZOLEO billing cycle lasts 30 days. The first month's services cover the period up to one day before the next billing cycle starts. For example, if your billing date is the 16th, your billing period ends on the 15th of the following month.
Note: If you activate on the 29th, 30th, or 31st, your first month’s services will be prorated as the billing system will adjust your billing date to the 28th.
Proration
ZOLEO plans operate on 30-day billing cycles, and payments are processed for the upcoming month. Any changes (upgrading, downgrading, or suspending) to your plan during the cycle will result in a proration of both the plan costs and message allotment.
- Plan cost: Monthly charges will be adjusted based on the number of days you were on each plan during the billing period.
- Message allotment: Your message allowance will also be prorated according to the time spent on each plan. For example, if you switch plans 2/3rds into the billing period, you'll receive 2/3rds of the old plan's messages and 1/3rd of the new plan's messages.
What is the account balance?
You may notice a balance on your account in the MyZOLEO portal before the invoice is generated and published. This balance reflects "billing in progress," and the detailed invoice will be available within one business day.
If your account balance shows a negative amount, it means you have a credit on your account, usually resulting from plan proration. Any payments will be automatically deducted from this credit instead of being charged to the card on file.
When are payments processed?
Your account's payment method (credit card or debit credit card) will be charged on the same day or the day after your invoice is generated.
Why does my credit card show a pending transaction?
Your credit card statement may show multiple transactions. The first transaction shown on your statement is the credit card preauthorization. This ensures sufficient funds are available before processing payment.
The preauthorized amount is not charged and shows up in the pending transactions. The second transaction is the actual payment processed and will show in your card's posted transactions.
Understand your Invoice
Your invoice might vary depending on your region. You can find more information about how to read and understand your invoice in the links below:
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