Weather Forecast Showing Wrong Location

If the weather data displayed in your ZOLEO app seems inaccurate or is showing the wrong location, please follow these troubleshooting steps to resolve the issue.

1. Confirm Location Permissions Are Enabled

The ZOLEO app requires location access to provide accurate weather data. Ensure that location permissions are properly set for the app.

• iOS:

  • Go to your device’s Settings.

  • Scroll down and select ZOLEO.

  • Tap Location.

  • Select While Using the App or Always to enable location services.

• Android:

  • Open Settings on your device.

  • Tap Apps > ZOLEO > Permissions.

  • Tap Location and choose Allow only while using the app.

Note: The exact steps may vary depending on your Android version and device model. For more details, you can refer to Android’s guide on managing location permissions: Choose which apps use your Android phone’s location.

If location permissions were not previously enabled, please test the app again after making these changes.

2. Turn Off Airplane Mode

Airplane mode can interfere with the location services required for accurate weather reports. Disable airplane mode and test again.

By following these steps, you should be able to resolve issues with inaccurate weather data in the ZOLEO app. If the problem persists, feel free to contact our support team for further assistance.

For more information on weather checks please visit How To Request a Weather Forecast.