You can change smart devices without losing any messages. You do this by installing the ZOLEO App on your new smart device and, when setting up your messaging account, using the same phone number used for the messaging account in the ZOLEO App on your old smart device (as long as it’s still active).
| Note: If the phone number you entered for your ZOLEO App setup on your new smart device is not identical to the phone number for the messaging account in your old smart device, you will not be able to retrieve your old messages.
Do not confuse unlinking with deleting your messaging account. If you delete your messaging account, all your messages will be lost. Unlinking keeps your messages. |
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