When activating a ZOLEO device, it typically takes 10-15 minutes for the process to complete. Once activated, you will receive an email confirmation, and the device status will change to 'Active' in the Devices and Plans section of your online account at myZOLEO.com.
If the status shows 'Pending,' the activation is still in progress and may be delayed due to system maintenance or increased traffic, which can sometimes extend activation times to 1-2 hours. If service maintenance is causing delays, this will usually be indicated by a banner on the website.
If the issue persists after 2 hours, please contact support at ZOLEO Contact Us.
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