How to add SOS and Check-in contacts using your mobile device (phone or tablet)

This guide will review how to add contacts to select for use as SOS or Check-in settings on your mobile phone device. 

Requirements to complete this task:

• Mobile device connected to Internet via WIFI or cellular data (does not have to be the same device as the one with ZOLEO App installed
• Safari for iOS or Chrome for either iOS and Android
• Contact information for contact:
  • Name 
  • Phone number
  • Email address
• Access to your account login for www.zoleo.com
• Takes about 5 to 10 minutes.

Steps to login and update contacts

Open our website www.zoleo.com/ 

1. Go to My Account by selecting the person icon at top right of the screen, then
2. My Account in the drop down. Login to your account if prompted.

3. You will see the account information come up once you're logged in. Under the information, go to My Account drop-down menu and Select SOS and Check-in Contacts.

4. From the SOS and Check-in Contacts area, select Add new contact

5. The Add New Contact form is displayed, fill in the required information. Select Save.

6. It will take a moment but your contact will appear below shortly. To assign this contact to a device, click on the drop down arrow (right of the number 1 below) to go into contact details:

7. Go to "Assign Contact to Device" (left of Number 2):

8. Now you will be in the Devices & Plans page. Scroll down to the ZOLEO device you wish to add your new contact to.
9. If it is a new SOS contact, select either name (number 1 or number 2 in screenshot below) and select the new contact to replace the existing one.

10. If it is a Check-In and Location Share+ Contact change, change an existing contact by selecting their name (number 3 below) and selecting the new contact from the list. Confirm the Contact Method (number 4 below). 
11. If you're adding a new contact, go to the blue-shaded Name field to select desired contact from the list (Number 5 below) and selecting a Contact Method (number 6 below).
    • Contact Method is method used to notify a contact for sending when you send a Check-in message.
    • If you have Location Share+ feature and your contact has the ZOLEO app, there will be a confirmation the contact will receive Location Share+ updates found under their information.

12. Select Save All to save the new contact.
    

The system will update your contact set up. Once completed. you will see this change reflected on your app as well.