Content
This article reviews how to add contacts to select for use as SOS or Check-in settings on your smartphone or tablet. It includes screenshots specific to the mobile experience for further reference.
Managing MyZOLEO Contacts
You can easily manage the contacts saved to your MyZOLEO account, allowing you to update their email addresses, phone numbers, and preferred language settings, whether or not they are currently assigned to a device. If a contact is assigned to a device, any changes you make will automatically update their information accordingly.
These steps describe where to go to manage your contacts.
- Login at www.myzoleo.com/customer/account
- When logged in, you will see your account information at the top. Go to the My Account drop-down menu and select SOS and Check-in Contacts.
- From the SOS and Check-in Contacts area, select the + sign found under Add new contact.
- The Add New Contact form is displayed, fill in the required information. Select Save. Your new contact will appear shortly.
- You can make changes to any single contact already saved on your account as well by changing the information and hitting Save on their contact card.
- If this contact is associated with a ZOLEO, it will automatically update their information to be used there as well.
Important: If you want to use a contact as an SOS or Check-in contact on a ZOLEO device, you’ll need to assign them to a device by following the steps outlined in the following section.
How To Add or Remove Assigned Contacts
For a contact to become an active SOS or Check-in contact, they must be assigned to your active ZOLEO device. The following steps review how to add or change the assigned SOS and Check-in contacts on a ZOLEO device.
- To assign this contact to your ZOLEO, click on the drop-down arrow (right of the number 1 below) to go into contact details:
- Go to "Assign Contact to Device" (left of Number 2):
- This brings you to the Devices & Plans page. Scroll down to the ZOLEO device you wish to add your new contact to.
- If it is a new SOS contact, select either name (number 1 or number 2 in the screenshot below) and select the new contact to replace the existing one.
- If it is a Check-In and Location Share+ Contact change, change an existing contact by selecting their name (number 3 below) and selecting the new contact from the list. Confirm the Contact Method (number 4 below).
- If you're adding a new contact, go to the blue-shaded Name field to select the desired contact from the list (Number 5 below) and select a Contact Method (number 6 below).
- Contact Method is the method used to notify a contact for sending when you send a Check-in message.
- If you have the Location Share+ feature and your contact has the ZOLEO app, there will be a confirmation the contact will receive Location Share+ updates found under their information.
- Select Save All to save the new contact.
The system will update your contact setup. Once completed. you will see this change reflected on your app as well.
How to ensure a Check-In contact will receive Location Share+
Location share+ is sent only via the ZOLEO App, while check-ins will be sent according to a contact's contact method, which can be SMS, Email, both SMS & Email, or the ZOLEO App. To receive Location Share+ updates, the following must apply:
- Contact must be added and assigned to a device as a check-in contact.
- The contact information must use the same phone number they are using for the ZOLEO App.
Comments
0 comments
Article is closed for comments.