Can't power on new Zoleo

Boris Bear

• June 14, 2022 15:46

I just tried to activate my new Zoleo.  However, when I powered on the device, it would immediately shut down.  The unit should be fully charged (green LED).  The app shows, connection was made but immediately get "Error An unknown error has occurred and the device has powered down. Ok".  I emailed support.  Any suggestions on what I should try?

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  Neil

  • June 14, 2022 17:01

  Boris Bear

  Sorry to hear that! Support should take care of you, it will need to be troubleshooted further from here.

   

   

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