Carmen
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Activity overview
Latest activity by Carmen-
Carmen created an article,
Issues Resetting Your Password
If you’re having trouble logging into your MyZOLEO account or resetting your password, follow these steps to resolve the issue. Check Your Email Address: Ensure you’re using the correct email add...
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Carmen created an article,
Mobile App Update Version 6.6 - March 19, 2025
App versions (Release Date: March 19, 2025) iOS: 6.6.3 (211) Android: 6.6.6 (176) Contains Firmware: 7.1-0 Download Requirements To access the latest features and improvements, update the ZOLEO a...
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Carmen created an article,
How to Check Your Message Usage - Australia and New Zealand
ZOLEO provides automatic updates on your satellite message usage, ensuring you stay informed when you've used a portion or all of your plan’s messages. If you're subscribed to the Basic or In Touch...
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Carmen created an article,
Difference Between Cancel and Suspend - Australia and New Zealand
With ZOLEO, you have the flexibility to suspend or deactivate your service plan when you are not using it after your initial 3-month service contract has been completed. Note: The information in th...
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Carmen created an article,
How To Change Your Monthly Plan - Australia and New Zealand
To change your ZOLEO monthly service plan, you’ll need to visit your MyZOLEO online account and log in using your smartphone, tablet, or computer web browser. Your monthly plan cannot be changed us...
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Carmen created an article,
Global Rescue "Field Rescue Membership"
ZOLEO now offers a new membership to cover expenses incurred for field rescue transportation services. The Global Rescue "Field Rescue Membership" can be purchased through MyZOLEO and is available ...
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Carmen created an article,
Issues Reactivating Your Device
Contents This article outlines common issues you may encounter when reactivating your ZOLEO device after canceling your account. It also provides troubleshooting steps to help you resolve them and ...
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Carmen created an article,
ZOLEO App Landscape View
From version 6.4, the ZOLEO mobile app supports landscape orientation on larger screen devices. This feature is especially useful for users who use the app on tablets as a backup to their mobile de...
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Carmen created an article,
How To Change the ZOLEO Sounds
You can manage your ZOLEO device tone's volumes by using the ZOLEO App. This can be done only when connected to your ZOLEO device. How to Adjust Device Alert Volume: Open the ZOLEO app and tap the...
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Carmen created an article,
Android Bluetooth Disconnects from ZOLEO
A recent update to the Android 14 operating system (OS) has introduced a Bluetooth connectivity issue for some smartphones when paired with the ZOLEO device. This issue arises when the Android Powe...