Carmen

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  • Is Google Play Services Required for the ZOLEO App on Android?

    Yes, the ZOLEO mobile app relies on Google Play Services for Android. If Google Play Services is not available on the Android device you’ve installed the ZOLEO app onto, the application may display...

  • What happens when I declare an SOS?

    The SOS function of your ZOLEO device should only be activated in the event of an emergency. To test your ZOLEO device’s SOS functionality please see Can I Test an SOS Alert For information on ho...

  • How can I locate a lost or stolen ZOLEO?

    Content This article reviews what to do if you've misplaced your ZOLEO device. This will review the following, and you can click on either of these topics to go down to the section you need. How t...

  • Medical Assist Overview

    Content This article reviews the Medical Assist feature, available to ZOLEO subscribers to assist with non-emergency medical situations.  What is Medical Assist? Who can use Medical Assist? What d...

  • What can my SOS contacts expect if I declare an SOS?

    When an SOS is declared from a ZOLEO device the information provided for the SOS Contacts will be shared with our emergency monitoring coordinating partner which is an international 24 hour/365 day...

  • How do I know if I have signal?

    The satellite signal strength is shown on the status bar located at the bottom of the ZOLEO app just above the navigation tabs when Bluetooth connected to your ZOLEO communicator. The status bar ca...

  • How do I factory reset my ZOLEO?

    A factory reset returns any ZOLEO communicator settings you have changed to the state they were in when you first took it out of the package. In addition, any data that might be stored in it — such...

  • ZOLEO Track Overview

    Content This article reviews the ZOLEO Track feature, which is available to all ZOLEO subscribers to assist with monitoring the last reported location of active devices on a map.  What is ZOLEO Tr...

  • How do I send an SOS?

    How-to send an SOS alert: (Note: The ZOLEO App is not required to declare an SOS)   Via the ZOLEO Device: Ensure ZOLEO Device is face up with a clear view of the sky. Lift the SOS Flap Press ...

  • How do I test the ZOLEO SOS feature?

    You may be curious to know how SOS alerting works on your ZOLEO device and app - you might even be tempted to test it. Before you do, please follow these instructions to avoid creating a false alar...