Carmen
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Recent activity by Carmen-
How to Test ZOLEO SOS
You may be curious to know how SOS alerting works on your ZOLEO device and app - you might even be tempted to test it. Before you do, please follow these instructions to avoid creating a false alar...
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How to Send an SOS
The following article describes how to send an SOS alert using both the ZOLEO device as a standalone, and also with the ZOLEO App. Note: The ZOLEO App is not required to declare an SOS. Via the ZOL...
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Location Share+ Overview
Contents This article reviews what Location Share+ (which we may refer to as LS+) is and how it works to automatically update your close contacts with your location while you're on the go. This art...
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How to Cancel an SOS
The following article describes how to cancel an SOS alert using both the ZOLEO device as a standalone, and also with the ZOLEO App. Once an SOS is declared via the ZOLEO app or device, it can be c...
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How To Delete Your ZOLEO App Account
Your ZOLEO app account can be deleted by using the ZOLEO mobile app or by submitting a request using an online form. Please Note: If you delete your ZOLEO App account, all your messages will be de...
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How To Update Your Payment Method
You can update your monthly payment information on your MyZOLEO online account, where your billing and subscription are managed. Note any balance on the account will be automatically processed shor...
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Weather Forecast Showing Wrong Location
If the weather data displayed in your ZOLEO app seems inaccurate or is showing the wrong location, please follow these troubleshooting steps to resolve the issue. 1. Confirm Location Permissions Ar...
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Incorrect Temperature Unit in ZOLEO App Weather
The ZOLEO App bases your temperature units on your mobile device's settings. Here's how to change the temperature units for Android and iOS Devices. Android Devices - Language Settings To adjust t...
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Android Bluetooth Disconnects from ZOLEO
A recent update to the Android 14 operating system (OS) has introduced a Bluetooth connectivity issue for some smartphones when paired with the ZOLEO device. This issue arises when the Android Powe...
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How To Factory Reset Your ZOLEO
A factory reset returns any ZOLEO communicator settings you have changed to the state they were in when you first took it out of the package. In addition, any data that might be stored in it — such...