Chuck

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  • How To Add Location Share+

    You can add the Location Share+ feature during the initial activation of your ZOLEO device or later through your ZOLEO online account. Steps to add Location Share+ during activation: From your MyZ...

  • How To Restart Your Plan

    If you’ve suspended your monthly plan and are ready to begin using your ZOLEO device again, you’ll need to reactive a monthly plan. To unsuspend your device and select a new monthly plan, visit ...

  • How To Cancel Your Plan

    If your ZOLEO device is no longer being used and will not be used for an extended time, you may wish to cancel your monthly plan. To cancel your monthly plan, you’ll need to visit the ZOLEO webs...

  • How To Change the Device You Use with ZOLEO

    You can change smart devices without losing any messages. You do this by installing the ZOLEO App on your new smart device and, when setting up your messaging account, using the same phone number u...

  • Message Top-up Bundles Overview

    Message top-up bundles allow you to add extra satellite messages at any time, even while off the grid, to avoid overage fees. This can be helpful if you find that you’ve used most or all of your me...

  • ZOLEO LED and Button Locations

    The diagram below provides the location of the power button, SOS button, and check-in button on the ZOLEO Communicator.  The function of the LED lights on the front of the unit is also noted.  For ...

  • Download the ZOLEO Quick Start Guide

    The latest version of the ZOLEO Quick Start Guide can be found below. Please note, that this version includes revised instructions on how to perform a Check-In. It is possible that you may have rec...

  • What kind of messages can ZOLEO send?

    App-to-app messages  An app-to-app message is a message you send to (or receive from) another ZOLEO App user. The messages in a conversation are displayed by tapping on the conversation.  NOTE: ...

  • How do I message ZOLEO from other satellite communicators?

    ZOLEO can be used to send and receive messages from other satellite communications devices. This article details which devices ZOLEO can message with and any limitations. Please note, improvements ...

  • Can I use Airplane mode with ZOLEO?

    Airplane mode is not recommended when using the ZOLEO app or ZOLEO device.  While it varies by phones, airplane mode may turn off Bluetooth connections and location (GPS) services on your phone. It...