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  • How do I message ZOLEO from other satellite communicators?

    ZOLEO can be used to send and receive messages from other satellite communications devices. This article details which devices ZOLEO can message with and any limitations. Please note, improvements ...

  • What is a top-up bundle and how much do top-up bundles cost?

    Message top-up bundles provide you with the ability to add extra satellite messages any time, even while off the grid, to avoid overage fees. This can be helpful if you find that you’ve used most o...

  • ZOLEO LED and Button Locations

      The diagram below provides the location of the power button, SOS button and check-in button on the ZOLEO Communicator.  The function of the LED lights on the front of the unit is also noted.  For...

  • Can I use Airplane mode with ZOLEO?

    Airplane mode is not recommended when using the ZOLEO app or ZOLEO device.  While it varies by phones, airplane mode may turn off Bluetooth connections and location (GPS) services on your phone. It...

  • Download the ZOLEO Quick Start Guide

    The latest version of the ZOLEO Quick Start Guide can be found below. Please note, this version includes revised instructions on how to perform a Check-In. It is possible that you may have received...

  • How do I change the phone or tablet I use with ZOLEO?

    You can change smart devices without losing any messages. You do this by installing the ZOLEO App on your new smart device and, when setting up your messaging account, specifying the same phone num...

  • How do I cancel my monthly service plan?

    If your ZOLEO device is no longer being used and will not be used for an extended period of time, you may wish to cancel your monthly plan until a later time. To cancel your monthly plan, you’ll...

  • How do I restart my plan?

    If you’ve suspended your monthly plan and are ready to begin using your ZOLEO device again, you’ll need to reactive a monthly plan. To unsuspend your device and select a new monthly plan, you’ll...

  • How do I add Location Share + to my plan?

    Location Share+ can be added during activation or if you have already activated your device, it can be added using your ZOLEO online account.   Adding Location Share+ during activation: Navigate t...

  • Do I need to turn on Bluetooth to connect to the ZOLEO device?

    To connect to the ZOLEO device Bluetooth will need to be enabled (turned on).  A complete article on linking to your ZOLEO device is here.