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  • What is a top-up bundle and how much do top-up bundles cost?

    Message top-up bundles provide you with the ability to add extra satellite messages any time, even while off the grid, to avoid overage fees. This can be helpful if you find that you’ve used most o...

  • What kind of messages can ZOLEO send?

    App-to-app messages  An app-to-app message is a message you send to (or receive from) another ZOLEO App user. The messages in a conversation are displayed by tapping on the conversation.  NOTE: ...

  • How do I restart my plan?

    If you’ve suspended your monthly plan and are ready to begin using your ZOLEO device again, you’ll need to reactive a monthly plan. To unsuspend your device and select a new monthly plan, you’ll...

  • Download the ZOLEO Quick Start Guide

    The latest version of the ZOLEO Quick Start Guide can be found below. Please note, this version includes revised instructions on how to perform a Check-In. It is possible that you may have received...

  • Can I use Airplane mode with ZOLEO?

    Airplane mode is not recommended when using the ZOLEO app or ZOLEO device.  While it varies by phones, airplane mode may turn off Bluetooth connections and location (GPS) services on your phone. It...

  • ZOLEO LED and Button Locations

      The diagram below provides the location of the power button, SOS button and check-in button on the ZOLEO Communicator.  The function of the LED lights on the front of the unit is also noted.  For...

  • How do I check my ZOLEO battery level?

    The status of the ZOLEO communicator’s battery is shown on the in-app status bar when the ZOLEO device is connected to your ZOLEO App. When the battery level falls below 10%, an alert will appear o...

  • How do I message ZOLEO from other satellite communicators?

    ZOLEO can be used to send and receive messages from other satellite communications devices. This article details which devices ZOLEO can message with and any limitations. Please note, improvements ...

  • Do I need to turn on Bluetooth to connect to the ZOLEO device?

    To connect to the ZOLEO device Bluetooth will need to be enabled (turned on).  A complete article on linking to your ZOLEO device is here.

  • How do I cancel my monthly service plan?

    If your ZOLEO device is no longer being used and will not be used for an extended period of time, you may wish to cancel your monthly plan until a later time. To cancel your monthly plan, you’ll...