Nermeen A.

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Articles

Recent activity by Nermeen A. Recent activity Votes

  • How do I change the LED light brightness on the ZOLEO Communicator?

    1. How-To
    2. Device

    You can set the brightness of the LEDs on the ZOLEO device and select from one of two brightness settings by using the ZOLEO app. This can be done only when connected to your ZOLEO device.  1. Tap ...

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • 6 votes

  • ZENDESK Maintenance - October 31, 2023

    1. Announcements
    2. Announcements

    Zendesk has informed ZOLEO of a scheduled maintenance that will impact the customer experience team performance on October 31, 2023.  Maintenance Start Date: Tuesday - October 31, 2023 Maintenance ...

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • 3 votes

  • Mobile App Update Version 5 - March 8, 2023

    1. Announcements
    2. ZOLEO App and Firmware Release Notes

    App versions (Release Date: March 8, 2023) iOS: v5.2.3 (154)Android: v5.1.4-117Contains Firmware: 4.6-1   Download Requirements Update to the most recent version of the app from your Apple or Andro...

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Mobile App Update Version 5 - January 25, 2023

    1. Announcements
    2. ZOLEO App and Firmware Release Notes

    App versions (Release Date: January 25, 2023) iOS: v5.1.1 (148) Android: v5..0.8 (113) Contains Software: 4.2-0   Download Requirements Update to the most recent version of the app from your Apple...

    • Nermeen A.
    • Updated
    • 2 followers
    • 0 comments
    • -1 votes

  • Understanding Your Invoice - European Union (EU)

    1. How-To
    2. My Account

        Frequently Asked Questions 1. How can I pay my outstanding balance? Payment cards are charged once an invoice is due. To update your card online, please log in to www.myzoleo.com, go to Billi...

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • Iridium Maintenance - November 15, 2023.

    1. Announcements
    2. Announcements

    Iridium has informed ZOLEO of scheduled maintenance that will occur during the following time frame:  Outage Start Date: November 15, 2023 Outage Start Time: 14:30 GMT Outage End Date: N...

    • Nermeen A.
    • Updated
    • 2 followers
    • 0 comments
    • 16 votes

  • Zoleo App Settings and Notifications

    1. How-To
    2. ZOLEO App

      The video below is a detailed overview of the settings for the ZOLEO app and ZOLEO communicator.  

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • 4 votes

  • How do I change the language on the ZOLEO App?

    1. How-To
    2. ZOLEO App

    The ZOLEO App is available in multiple languages, and can be set in the ZOLEO App settings. This article reviews how to manage the language setting in the app. What languages are available? The fol...

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • -4 votes

  • How do I change my monthly plan?

    1. How-To
    2. Service

    To change your ZOLEO monthly service plan, you’ll need to visit the ZOLEO website and login to your account from your smartphone, tablet, or computer web browser. Your monthly plan cannot be change...

    • Nermeen A.
    • Updated
    • 2 followers
    • 0 comments
    • 58 votes

  • How do I charge my ZOLEO device?

    1. How-To
    2. Device

    Your ZOLEO device includes a micro-USB cable for charging your device. The micro-USB cable can draw power from any active USB port including most vehicle and wall chargers. If you misplace your cha...

    • Nermeen A.
    • Updated
    • 1 follower
    • 0 comments
    • 31 votes