Nermeen A.

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Recent activity by Nermeen A. Recent activity Votes
  • How do I change the LED light brightness on the ZOLEO Communicator?

    You can set the brightness of the LEDs on the ZOLEO device and select from one of two brightness settings by using the ZOLEO app. This can be done only when connected to your ZOLEO device.  1. Tap ...

  • ZENDESK Maintenance - October 31, 2023

    Zendesk has informed ZOLEO of a scheduled maintenance that will impact the customer experience team performance on October 31, 2023.  Maintenance Start Date: Tuesday - October 31, 2023 Maintenance ...

  • Mobile App Update Version 5 - March 8, 2023

    App versions (Release Date: March 8, 2023) iOS: v5.2.3 (154)Android: v5.1.4-117Contains Firmware: 4.6-1   Download Requirements Update to the most recent version of the app from your Apple or Andro...

  • Mobile App Update Version 5 - January 25, 2023

    App versions (Release Date: January 25, 2023) iOS: v5.1.1 (148) Android: v5..0.8 (113) Contains Software: 4.2-0   Download Requirements Update to the most recent version of the app from your Apple...

  • Understanding Your Invoice - European Union (EU)

        Frequently Asked Questions 1. How can I pay my outstanding balance? Payment cards are charged once an invoice is due. To update your card online, please log in to, go to Billi...

  • Iridium Maintenance - November 15, 2023.

    Iridium has informed ZOLEO of scheduled maintenance that will occur during the following time frame:  Outage Start Date: November 15, 2023 Outage Start Time: 14:30 GMT Outage End Date: N...

  • Zoleo App Settings and Notifications

      The video below is a detailed overview of the settings for the ZOLEO app and ZOLEO communicator.  

  • How do I change the language on the ZOLEO App?

    The ZOLEO App is available in multiple languages, and can be set in the ZOLEO App settings. This article reviews how to manage the language setting in the app. What languages are available? The fol...

  • How do I change my monthly plan?

    To change your ZOLEO monthly service plan, you’ll need to visit the ZOLEO website and login to your account from your smartphone, tablet, or computer web browser. Your monthly plan cannot be change...

  • How do I charge my ZOLEO device?

    Your ZOLEO device includes a micro-USB cable for charging your device. The micro-USB cable can draw power from any active USB port including most vehicle and wall chargers. If you misplace your cha...