When users activate their first ZOLEO device, an invoice is generated typically within 1-2 days.  Your first invoice will show two (2) charges: a subscription fee equivalent to one (1) month based on the plan selected, and an activation fee.  The activation date becomes the account's Bill Day (or the first day of the account's monthly bill cycle).

In some instances, the account balance may show on the My Account portal before the invoice is generated and published.  This is because your balance in My Account includes "billing in progress".  The invoice showing details of the balance should be generated by the next day.

Accounts that pay via credit card will be charged within 3-10 days following activation depending on the customer's billing address (region).

Your credit card statement may show multiple transactions.  The first transaction shown on your statement is the credit card preauthorization.  This is standard across billing systems and is used to ensure there is sufficient funds available prior to processing payment.   It (the preauthorized amount) is not actually charged to your credit card.  The second transaction is the actual payment processed.

(Sample first invoice - US)