In the event that ZOLEO customers receive irrelevant, inappropriate or unsolicited messages (aka spam) through the ZOLEO app, such customers may contact ZOLEO Customer Care to receive a credit to help offset the costs associated to these inbound spam messages.
To be eligible for receiving an account credit, customers must meet the following requirements:
- Active on the 'Basic' or 'In Touch' Plan when spam messages were received. The credit amount (per message or as a lump sum) will be based on the customer's plan.
- Send a copy or screenshot of the spam message to Customer Care via email or online chat. Customer Care reserves the right to determine if a message is considered spam.
A maximum of 3 spam messages may be credited per month based on the discretion of Customer Care. Approved credits will be applied within 2 business days.