A new version of the ZOLEO App containing a device software update has been released to the Apple App store and Google Play store. This release contains performance optimizations and minor bug fixes.

We hope you’re enjoying your ZOLEO experience! While you’ve been out in the backcountry, we’ve been hard at work on some terrific new features. We couldn’t wait to tell you about them.

Track Monthly Message Usage

Ever wonder how much of your monthly message allocation you’ve used? We thought so, that’s why we’ve introduced automated timely updates on your satellite message usage. You’ll know how many you’ve used, approximately how many remain and manage usage if you’re concerned about overage charges.

Here's how it works:

Notifications are sent to the account owner’s email and directly to the application of the user who is currently linked in the ZOLEO app. You’ll also be able to reply to a ZOLEO app notification message allowing you to add more messages to your current plan (see details under Top Up bundles). You can also add a top-up bundle at any time by logging in to your ZOLEO account.

Click here to learn more about ZOLEO usage notifications.

Top Up Your Satellite Messages

Add extra satellite messages any time, even while off-the grid, to avoid overage fees. All you have to do is respond to the notification in the ZOLEO app to add a one-time top up of messages while in satellite coverage.

Add a one-time top up bundle of additional messages to supplement those included with your monthly plan:

• 20 Messages
• 75 Messages

The additional messages will be available for the remainder of the billing cycle. Since this bundle is a one-time addition, there is no need to cancel it. Top up bundles can also be added by logging in to your ZOLEO account.

Click here to learn more about ZOLEO message top-up bundles.

You might have noticed that some of the pages in your ZOLEO My Account portal look a little different. We’re very pleased to announce that we’ve made some updates to the My Account portal interface and have added some new functionality that you’ve all been asking for. Read more about the latest updates below.

Devices & Plans menu

We’ve given the device card that’s used to display your ZOLEO device information a whole new look and feel, making it simple to manage your devices and your assigned SOS and Check-In contacts. Take a moment to become familiar with new the layout.

• When viewing your device, you’ll now see two tabs, one for Account Information, and another for Contacts.

• The Account Information tab displays relevant information about your device using three sections:  
  • Device Information – This is where you’ll see your ZOLEO device IMEI, dedicated SMS number and email address, and your warranty expiration information.
  • Plan Information – This is where your current monthly rate plan is displayed. Use the drop-down to perform rate plan changes.
  • Other Details – Here you’ll see the app user that is currently linked to your ZOLEO device and your ZOLEO device status.
• The Contacts tab is where you’ll find and assign SOS and Check-In contacts for your ZOLEO device.
  • SOS Contacts - Use this section to define your emergency contacts.
  • Check-In Contacts - Use this section to define contacts that will receive your I'm OK messages.

Helpful Tips

• Press Learn More ? for additional information anywhere you see it in the portal.
• Don’t forget to press the Save All button after making any changes.

SOS & Check-In Contacts menu

We’ve also made some enhancements to make management of your SOS and Check-In contact information much easier!

• We’ve added clear and concise instructions to the top of the page. Following these steps will assist you in creating a new contact and assigning the contact to a device.
• You can now assign a contact right from the contact card by selecting Assign Contact to Device.
• You can also view the device(s) the contact is assigned to by selecting VIEW.
• Lastly, we’re no longer limiting the number of contacts you can have on your account. You can now add an unlimited number of contacts and search for contacts using the new search bar!

Support for up to five (5) Check-In contacts

That’s right, you can now assign up to five (5) check-in contacts to each ZOLEO device. When performing a check-in from the app or device, up to five (5) of your designated contacts will receive your I'm OK message including your location (if enabled).

• Simply navigate to the Devices & Plans menu, select your device followed by the Contacts tab and you’ll now see the ability to assign additional check-in contacts!