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Welcome!

Here you will find various helpful resources on using your ZOLEO device and managing your online account. You can also subscribe to news updates and receive notifications when new articles are published.

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-The ZOLEO Team

News

  • Nov
    24

    ZOLEO My Account Update - December 3, 2020

    by Lu Parente
    in Release Notes

    You might have noticed that some of the pages in your ZOLEO My Account portal look a little different. We’re very pleased to announce that we’ve made some updates to the My Account portal interface and have added some new functionality that you’ve all been asking for....

  • Oct
    26

    Iridium Provisioning Outage - October 28, 2020

    by David Jones
    in General

    Iridium has informed ZOLEO of scheduled maintenance that will occur during the following time frame:Outage Start Date:October 28, 2020Outage Start Time: 16:00 UTCOutage End Date:October 29, 2020Outage End Time:06:00 UTC During the above time frame activations, suspensions, and deactivations will take longer than usual. ZOLEO Customer Care

View 2 articles

Knowledgebase

FAQs (7)


  • What is the ZOLEO Device IP Rating?
  • How Much Distance does Bluetooth Cover?
  • What are the ZOLEO Device Dimensions?
  • How Accurate is the ZOLEO GPS?
  • Can I Test an SOS Alert?
View 7 articles

Getting Started (10)


  • Downloading The ZOLEO App
  • Linking ZOLEO Device with ZOLEO App
  • Updating ZOLEO Firmware
  • Activating Additional ZOLEO Devices
  • Sending Messages with ZOLEO
View 10 articles

Managing My ZOLEO Account (19)


  • Activating Additional ZOLEO Devices
  • Changing ZOLEO Login Email Address
  • Understanding Your ZOLEO-Australia Invoice
  • Understanding Your ZOLEO-Canada Invoice
  • Understanding Your ZOLEO-US Invoice
View 19 articles

Using My ZOLEO Device (12)


  • Sending Check-ins with ZOLEO
  • ZOLEO LED Indicator Guide
  • Charging Your ZOLEO Device
  • Checking ZOLEO Device Battery Level
  • Performing a Soft Reset of the ZOLEO Device
View 12 articles

Using My ZOLEO App (18)


  • Linking ZOLEO Device with ZOLEO App
  • Sending Messages with ZOLEO
  • Changing the LED Brightness of the ZOLEO Device using the ZOLEO App
  • Performing & Scheduling a Test SOS Alert with GEOS
  • Best Practices for using ZOLEO Email Messaging
View 18 articles

Billing & Invoices (6)


  • Updating Payment Information
  • Viewing Monthly Invoices
  • Understanding Your ZOLEO-Australia Invoice
  • Understanding Your ZOLEO-Canada Invoice
  • Understanding Your ZOLEO-US Invoice
View 6 articles

User Manuals (4)


  • ZOLEO Regulatory Certification Documents
  • ZOLEO English and French User Manuals
  • ZOLEO Quick Start Guide
  • ZOLEO Product Safety, Regulatory, and Warranty Information Guide (English and French)
View 4 articles

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