ZOLEO Check-In Button Not Working

If the Check-In button on your ZOLEO device isn’t working, it could be related to how long you’re pressing it. The button is designed to function with a quick press; holding it down for too long may start a Location Share+ session or not work at all if you’re not subscribed to Location Share+.

When pressed momentarily, the Check-In button should trigger a confirmation tone and flashing green LED lights, indicating that the check-in message has been successfully generated.

To send a Check-In from the ZOLEO:

1. Power on the ZOLEO: Ensure the device is on by checking the Power LED at the bottom right, which should be flashing.

   • Note: You can send a Check-In whether the device is connected to the ZOLEO App or not.

2. Press the Check-In button briefly:

   • Important: Do not press and hold the button, as this will attempt to start a Location Share+ session. If you don't have Location Share+, nothing will happen.

3. Once the Check-In button is pressed, the ZOLEO will emit a tone and the LEDs will flash green in a clockwise pattern while sending. The tone will repeat three times, and the lights will stop flashing once the message is sent successfully.

If the issue persists, you can contact our ZOLEO Customer Experience Team for support at ZOLEO Contact Us. 

Related Articles:

• Check-In Messages Overview
• How To Start & Stop Location Share+ From The ZOLEO Device