How to Activate your ZOLEO

This article explains how to activate your ZOLEO device for the first time using the MyZOLEO website on a computer.

These instructions apply to both the ZOLEO 1000 and the ZOLEO 1500. The activation process, plan selection, account setup, and checkout experience are the same for both devices.

If you are using a mobile device, please visit How to Activate Your ZOLEO on Mobile.

Contents

• Which Type of Activation Do You Need?
• Before You Begin
• How To Activate Your ZOLEO
• What to Expect After Activation

Which Type of Activation Do You Need?

ZOLEO offers three different service activation paths. Before continuing, confirm which option applies to you.

First-Time Activation

Choose this option if your ZOLEO device has never been activated before.

If you recently purchased a new ZOLEO or ZOLEO 1500 and are setting it up for the first time, continue with this article.

Reactivation

Choose this option if your ZOLEO device was previously canceled or deactivated. To reactivate service, refer to How To Reactivate Your Plan.

Please note: Reactivation involves selecting a new plan and will start a new billing cycle with an activation fee.

Restart After Suspension

Choose this option if your device is currently on a suspension plan. To restart service, refer to How To Restart Your Plan.

Please note: Restarting does not involve a new billing cycle and does not incur an activation fee.

Go back to top

Before You Begin

Before starting the activation process, make sure you have the following:

• An internet connection (WiFi or cellular) on your computer.
• Google Chrome (recommended) or the latest version of Safari for macOS.
• Your ZOLEO device IMEI number (15 digits, found on the back of the device or on the packaging).
• Your ZOLEO device serial number (6 digits, found on the back of the device or on the packaging).
• A valid credit card.
• Contact information for at least one person who can be assigned as an SOS contact, a Check-In contact, or both.
• Approximately 15 to 20 minutes to complete activation.

Important: Charge your ZOLEO device fully before starting the activation process. You can find instructions in How to Charge Your ZOLEO.

Go back to top

How To Activate Your ZOLEO

After confirming that first-time activation is the correct process, you can activate your ZOLEO device from the MyZOLEO website.

These steps apply to both the ZOLEO and ZOLEO 1500. The activation process, plan selection, account setup, and checkout experience are the same for both devices.

Important: Activation can only be completed through the MyZOLEO online portal. You cannot activate your device through the ZOLEO app.

To activate your ZOLEO device, follow the steps below.

Step 1 — Create Your MyZOLEO Account

To activate your ZOLEO device, you first need to create a MyZOLEO account. Activation can only be completed through the MyZOLEO online portal, not through the ZOLEO app. If you have already created your MyZOLEO account, skip to Step 2 — Add Your ZOLEO Device.

1. Go to MyZOLEO.com and click on Create an account. If you already have an account, click Sign In instead.  
2. Enter your email address and create a password. This will be your login information for the MyZOLEO portal. Click on Create an account.
   
3. Confirm your account by entering the verification code that will be sent to your email address. Click on Confirm Account to continue. 
   Important: If you close the verification page where you have to enter the code, please go back to the beginning and click on Create an account again. 
4. Provide your name and surname, and select your billing country.
5. Optionally, select "I'd like to be notified about new promotions or products" to receive updates and device usage tips.
6. Click Save.

After you have completed these steps, your MyZOLEO account is created, and you will be taken to the "My Account" page. You can now proceed with adding your ZOLEO device.

Go back to top

Step 2 — Add Your ZOLEO Device

After creating your MyZOLEO account or signing in, navigate to the Devices & Plans menu option and click on Add New Device+.

Image:Screenshot of the MyZOLEO Devices and Plans page showing the Add New Device+ button.

On the Add Device page, complete the following information:

1. IMEI: Enter the 15-digit IMEI number found on the back of your ZOLEO device or on the original packaging.
2. Serial Number (S/N): Enter the six-digit serial number found on the back of your ZOLEO device or on the original packaging.
3. Nickname: This is the name for your ZOLEO device. It appears in the "from" field of emails sent with ZOLEO, in Check-In messages, and in updates about your ZOLEO device sent to your login email (such as status changes, follow-me links, or SOS alerts).
4. ZOLEO Email Address: Choose the name that will appear before @zoleo.com for your device's email address (for example, "johndoe"). Enter only the name portion. Do not include @gmail.com, @hotmail.com, or any other domain after your chosen name, or the email address will not be accepted.
5. Click Continue to move on to the next step of your activation.

Image: Screenshot of the Add Device form showing the IMEI, Serial Number, Nickname, and ZOLEO Email address fields.

Your SMS number will be automatically assigned once you have completed the activation of your device. 

Go back to top

Step 3 — Add your first SOS contact

You must add at least one SOS contact to activate your ZOLEO device. You can add a second SOS contact during activation or continue with only one.

After activation, you can manage your contacts and assign up to two SOS contacts and five Check-In contacts.

Important: Do not assign yourself as an SOS contact. Choose someone who can be reached if you trigger an SOS alert.

To add your first SOS contact:

1. Enter the contact’s name.
2. Enter their email address.
3. Enter their mobile number, including the correct country code.
4. Select the contact’s preferred language.
5. To also assign this person as a Check-In contact, select Assign as Check-in contact and choose how they should receive Check-In messages under Notify by.
6. Select one of the following:
   • Continue to proceed with one SOS contact
   • Add more to add a second SOS contact before continuing

Image: Screenshot of the first SOS contact form, with numbered callouts showing the contact fields, optional Check-In assignment, and Continue or Add more options.

Add a Second SOS Contact

If you selected Add more:

1. Enter the second contact’s name, email address, mobile number, and preferred language in the additional contact fields.
2. To also assign this person as a Check-In contact, select Assign as Check-in contact and choose their notification method.
3. Select Continue.

Image: Screenshot of the Add More Contacts page, with numbered callouts showing the second-contact fields, optional Check-In assignment, and Continue button.

After activation, you can add or manage contacts from the Contacts & Groups page in MyZOLEO. For more information, refer to ZOLEO SOS & Check-In Contacts.

Go back to top

Step 4 — Choose a plan

After adding your ZOLEO device information, select the service plan you want to activate with. You can review all available ZOLEO plans at ZOLEO Plans.

1. Click on the plan you prefer. A prompt will appear asking you to accept the ZOLEO terms and conditions. You can review the full terms at ZOLEO Service Terms. 
2. Review the terms and conditions. If you agree, select the checkbox next to "I accept…" and click Accept.
3. Your selected plan will now have a solid border around it. Scroll down and click Next to proceed. 

Image: Choose a plan window showing the available plan prices and characteristics.

Go back to top

Step 5 — Add-On Features

During activation, you can choose to add the Location Share+ feature to your ZOLEO device for an additional monthly fee. Location Share+ allows your contacts to see your last reported location on a map.

To complete this step:

1. Review the Location Share+ details and monthly fee shown for your region.
2. Select the checkbox on the Location Share+ card to add the feature.
3. If you do not want to add Location Share+, clear the checkbox.
4. Select Continue.

Image: Screenshot of the Add-On Features page showing the Location Share+ selection card, feature description, and Continue button.

If you are not sure whether you want Location Share+, you can skip this step and add the feature later. You can find the steps to add it after activation in How to Add Location Share+.

Go back to top

Step 6 — Safety Add-Ons

During activation, you can purchase an annual Global Rescue Field Rescue Membership for one person.

The membership provides field rescue transportation from the point of injury or illness to a medical facility, subject to the membership terms and maximum benefit. Review the available benefits and annual membership fee shown for your region before making your selection.

To complete this step:

1. Select the checkbox on the Global Rescue Field Rescue Membership card to add the membership.
2. The Member Information section will appear after you select the checkbox.

Image: Screenshot of the Safety Add-Ons page showing the Global Rescue membership card and the checkbox used to display the Member Information section.

3. Enter the member’s:
   • First name
   • Last name
   • Mobile number
   • Date of birth
   • Email address
4. Review the Global Rescue Field Rescue Member Services Agreement.
5. Select the agreement checkbox to confirm your acceptance.
6. Select Add now.

Image: Screenshot of the Safety Add-Ons page showing the Member Information fields, agreement checkbox, and Add now button.

If you do not want to purchase a membership during activation, select Add later. You can purchase a membership or add memberships for additional people from the Safety Add-Ons section after activating your device.

For eligibility, coverage, and membership-management information, refer to Global Rescue Field Rescue Membership.

Go back to top

Step 7 – Order Summary and Checkout

The checkout page displays your Order Summary and Payment Method. You may need to scroll down to complete all sections.

To complete your order:

1. Review the Order Summary. Confirm that the following information is correct:
   • Selected monthly plan
   • Add-on features
   • Activation fee
   • Device IMEI
   • Device nickname
   • Order total
     Note: If you need to change a selection, select Review order before continuing.
2. If you have a promo code:
   • Enter it in the Promo code field.
   • Select Apply code.
   • Confirm that the discount appears in your Order Summary.
     Note: If you do not have a promo code, leave this field blank.
3. Choose your payment method:
   • Select a saved payment method, or
   • Enter a new card number, expiry date, security code, and name on the card under More payment options.
4. Complete the required Billing Address fields. Your country is populated automatically based on the phone-number region provided during account setup.
5. Review your order, payment method, and billing information. When everything is correct, select Place order to submit your activation.

Image: Screenshot of the checkout page, with numbered callouts showing the Order Summary, promo-code field, payment method, billing address, and Place order button.

Go back to top

What to Expect After Activation

After you select Place order in MyZOLEO, your ZOLEO activation may still be processing. You may see an Updating status and a message explaining that your changes are being processed.

MyZOLEO updates your device status automatically when activation finishes or requires action. You don't need to refresh the page manually.

While activation is processing, you can select Manage to view your device details. Further changes to that ZOLEO device are temporarily unavailable until processing finishes. If activation fails or requires action, follow the guidance shown in MyZOLEO.

You can also expect the following:

• Your ZOLEO device will have service active within one hour of finalizing the activation.
• At least one SOS contact is added during activation. You can also assign that person as a Check-In contact.
• After activation, you can manage your contacts and add up to five Check-In contacts and two SOS contacts.
• Your billing period starts on the date of activation.
• Your first invoice will be created and will include:
  • The activation fee 
  • The plan charges for the upcoming billing period
  • Any optional features added during activation.

Note: Payment is not processed immediately when activation is completed. You will receive an email once your invoice is available. Your payment will be processed the following day.

If your activation takes longer than expected, please visit ZOLEO Activation Delayed or Pending for troubleshooting steps.

Go back to top

Related Articles

• How to Activate Your ZOLEO on Mobile
• ZOLEO Activation Delayed or Pending
• Troubleshooting SOS or Check-In Contacts Entry During Activation
• Troubleshooting ZOLEO Email Address Entry in Activation
• Troubleshooting IMEI Already in Use or Not Recognized

If you need further assistance with activating your ZOLEO device, please contact our Customer Experience Team at ZOLEO Contact Us.

Go back to top