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How to Activate your ZOLEO

Carmen Cascales
Updated

This article explains how to activate your ZOLEO device for the first time using the desktop version of the MyZOLEO website. It covers every step from account creation through to placing your order and completing activation. If you are using a mobile device, please visit How to Activate Your ZOLEO on Mobile.

Which Type of Activation Do You Need?

Before you begin, confirm which type of activation applies to you. ZOLEO has three different activation paths, and each one follows a different process.

First-time activation is for brand-new ZOLEO devices that have never been activated before. If you just purchased your ZOLEO device and need to set it up for the first time, this is the correct article. Continue reading below.

Reactivation is for ZOLEO devices that were previously canceled or deactivated. If your ZOLEO device was deactivated and you want to resume service, please visit How to Reactivate Your Plan. Reactivation involves selecting a new plan and will start a new billing cycle with an activation fee.

Restart after suspension is for ZOLEO devices that are currently on a suspension plan. If your ZOLEO device is suspended and you want to resume service, please visit How to Restart Your Plan. Restarting does not involve a new billing cycle and does not incur an activation fee.

If you are unsure which type applies to you, log in to your MyZOLEO account at MyZOLEO.com and check whether your ZOLEO device appears under Devices & Plans. If it does not appear, you may need to go through first-time activation or reactivation. If it appears as suspended, you need to restart your plan.

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Requirements for First-Time Activation

To complete first-time activation of your ZOLEO device using a computer, you will need the following:

  • An internet connection (WiFi or cellular) on your computer.
  • Google Chrome is the preferred browser. macOS users can also use the most recent version of Safari.
  • Your ZOLEO device IMEI number (15 digits, found on the back of the device or on the packaging).
  • Your ZOLEO device serial number (6 digits, found on the back of the device or on the packaging).
  • Your credit card information.
  • Emergency contact information for at least two people, including their name, email address, and phone number.
  • Approximately 15 to 20 minutes to complete the process.

Important: Charge your ZOLEO device fully before starting the activation process. You can find instructions in How to Charge Your ZOLEO.

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What to Expect After Activation

Once you complete the activation process for your ZOLEO device, the following will happen:

  • Your ZOLEO device will have service active within one hour of finalizing the activation.
  • Two SOS contacts and one Check-In contact will be set up on your account.
  • Your billing period starts on the date of activation.
  • Your first invoice will be created and will include the activation fee and the plan charge for the upcoming billing period.

Note: No payment is debited at the time of activation. You will receive an email notification shortly after activation advising that your invoice is ready. Your payment will be processed the day after your invoice is ready.

If your activation takes longer than expected, please visit ZOLEO Activation Delayed or Pending for troubleshooting steps.

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Step 1 — Create Your MyZOLEO Account

To activate your ZOLEO device, you first need to create a MyZOLEO account. Activation can only be completed through the MyZOLEO online portal, not through the ZOLEO app. If you have already created your MyZOLEO account, skip to Step 2 — Add Your ZOLEO Device.

  1. Go to MyZOLEO.com and click on Sign Up. If you already have an account, click Sign In instead. 
    Screenshot of the MyZOLEO login page showing the Sign Up button. 
    Screenshot of the MyZOLEO login page showing the Sign Up and Sign In buttons.
  2. Enter your email address and create a password. This will be your login information for the MyZOLEO portal. Click on Sign Up.
  3. Confirm your account by entering the verification code that will be sent to your email address. Click on Confirm Account to continue. 
    Important: Do not close or exit the confirmation page. If you close the verification page before entering the code, you will not be able to access it again. If this happens, please contact our Customer Experience Team at ZOLEO Contact Us.
  4. Provide your name, surname, and select your billing country.
  5. Optionally, select "I'd like to be notified about new promotions or products" to receive updates and device usage tips.
  6. Click Save.

After you have completed these steps, your MyZOLEO account is created and you will be taken to the "My Account" page. You can now proceed with adding your ZOLEO device.

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Step 2 — Add Your ZOLEO Device

After creating your MyZOLEO account or signing in, navigate to the Devices & Plans menu option and click on Add New Device+.

Screenshot of the MyZOLEO Devices and Plans page showing the Add New Device button. 
Screenshot of the MyZOLEO Devices and Plans page showing the Add New Device+ button.

On the Add Device page, complete the following information:

  • IMEI: Enter the 15-digit IMEI number found on the back of your ZOLEO device or on the original packaging.
  • Serial Number (S/N): Enter the six-digit serial number found on the back of your ZOLEO device or on the original packaging.
  • Nickname: This is the name for your ZOLEO device. It appears in the "from" field of emails sent with ZOLEO, in Check-In messages, and in updates about your ZOLEO device sent to your login email (such as status changes, follow-me links, or SOS alerts).
  • ZOLEO Email Address: Choose the name that will appear before @zoleo.com for your device's email address (for example, "johndoe"). Enter only the name portion. Do not include @gmail.com, @hotmail.com, or any other domain after your chosen name, or the email address will not be accepted.
  • ZOLEO SMS Number: This shows the region the SMS number is from. Only EU subscribers can select from more than one region.

Screenshot of the Add Device form showing fields for IMEI, Serial Number, Nickname, ZOLEO Email address, and ZOLEO SMS number. 
Screenshot of the Add Device form showing the IMEI, Serial Number, Nickname, ZOLEO Email address, and ZOLEO SMS number fields.

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Step 3 — Pick a Plan

After adding your ZOLEO device information, select the service plan you want to activate with. You can review all available ZOLEO plans at ZOLEO Plans.

  1. Click on the plan you prefer. A prompt will appear asking you to accept the ZOLEO terms and conditions. You can review the full terms at ZOLEO Service Terms. 
    Screenshot of the plan selection page for US, Canada, Europe, and the UK. 
    Plan selection view for US, Canada, Europe, and the UK. 
    Screenshot of the plan selection page for Australia and New Zealand. 
    Plan selection view for Australia and New Zealand.
  2. Review the terms and conditions. If you agree, select the checkbox next to "I accept…" and click Accept.
  3. Your selected plan will now have a solid border around it. Scroll down and click Next to proceed. 
    Screenshot showing a selected plan with a solid border around it. 
    Screenshot showing a selected plan with a solid border, confirming your selection.

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Step 4 — Add Features

On the Add Features page, you can choose to add the Location Share+ feature to your ZOLEO account. Location Share+ allows your contacts to see your last reported location on a map.

Screenshot of the Add Features page showing the Location Share+ option. 
Screenshot of the Add Features page showing the Location Share+ option.

If you are not sure whether you want Location Share+, you can skip this step and add the feature later. You can find the steps to add it after activation in How to Add Location Share+.

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Step 5 — Add Your SOS and Check-In Contacts

During activation, you are required to enter two SOS contacts and one Check-In contact. Each SOS contact must have a unique name, phone number, and email address. Your Check-In contact can be one of your SOS contacts or a different person.

Please note the following when entering your contacts:

  • Do not use yourself as an SOS contact. Your SOS contacts are emergency contacts who should be reachable if an SOS event is triggered.
  • Make sure you have the correct email address and phone number for each contact before entering them.
  • If you want to use an SOS contact as your Check-In contact, do not re-enter their full information. Instead, start typing their name in the Check-In contact field and select their name from the autofill suggestion that appears. This tells the system to link the existing contact rather than creating a duplicate.
  • You will need to select a contact method type for your Check-In contact. This determines how they will receive your Check-In messages.

Screenshot of the activation Contacts page showing fields for two SOS contacts and one Check-In contact. 
Screenshot of the Contacts page during activation showing the SOS and Check-In contact fields.

If you see a "Contact is already in use" error during this step, remove the contact information you entered, start typing the first few letters of the contact's name, and select the contact from the autofill suggestion. For more details, visit Troubleshooting SOS or Check-In Contacts Entry During Activation.

You can add more Check-In contacts after completing activation. You can refer to ZOLEO SOS & Check-In Contacts for information on managing your contacts.

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Step 6 — Pay and Activate

You are now on the checkout page for your ZOLEO device activation. Your name will be filled in the name fields. Review the Options Details to confirm your plan and feature selections are correct.

Screenshot of the checkout page showing the order summary and payment form. 
Screenshot of the Secure Checkout page showing the order summary and payment form fields.

Complete the payment information to finalize your ZOLEO device activation:

  1. Complete the address portion of the form by filling in your street address (or PO Box), city, state or province, zip or postal code, and phone number. 
    Screenshot of the address entry form during checkout. 
    Screenshot of the address entry form during ZOLEO device activation checkout.
  2. Click Save Address. The button will turn green once you have completed all required address fields.
  3. Confirm the address saved correctly. The address you entered will appear under your information with an Edit button below it. If you need to change your address, click Edit. 
    Screenshot showing a saved address with an Edit button during checkout. 
    Screenshot showing the saved address confirmation with the Edit button.
  4. Enter your credit card information and complete the "I'm not a robot" CAPTCHA. 
    Screenshot of the credit card entry form and CAPTCHA during checkout. 
    Screenshot of the credit card entry form and CAPTCHA verification.
  5. Once all information is entered correctly, the Place Order button will turn red. Click Place Order to complete your ZOLEO device activation. 
    Screenshot showing the Place Order button turned red, ready to submit. 
    Screenshot showing the Place Order button active and ready to submit.

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Troubleshooting the Place Order Button

If the Place Order button does not turn red during your ZOLEO device activation checkout, one or more required fields may be incomplete. Check the following:

  • Confirm that your address has been saved successfully. Your address should appear on the page with an Edit button below it. If you do not see your saved address, re-enter your address information and click Save Address again.
  • Confirm that all credit card fields are filled in, including the card number, expiration date, and CVV.
  • Complete the CAPTCHA verification until you see a green checkmark.

If the button still does not turn red after confirming all fields are complete, try refreshing the page or switching to a different browser. Google Chrome is the recommended browser for the ZOLEO activation process.

If you continue to experience issues completing checkout for your ZOLEO device activation, please contact our Customer Experience Team at ZOLEO Contact Us.

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Video of the Activation Process

The video below walks through the steps for creating your MyZOLEO account and activating your ZOLEO device and service.

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If you need further assistance with activating your ZOLEO device, please contact our Customer Experience Team at ZOLEO Contact Us.

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