How To Restart Your Plan

If you've suspended your monthly plan and are ready to start using your ZOLEO device again, you can unsuspend it directly from your MyZOLEO account. You'll need to access your account from a smartphone, tablet, or computer web browser — you can't unsuspend your plan using the ZOLEO app.

Steps to Restart Your Monthly Plan

1. Log in to your account at myzoleo.com.
2. Select the Devices & Plans tab.
3. Find your suspended device and click Unsuspend.
4. Select your desired monthly plan from the dropdown. You can preview all available plans at ZOLEO Monthly Plans.
5. You'll receive a confirmation email once your device has been unsuspended.

When you unsuspend

• Your ZOLEO device will be reconnected to the Iridium satellite network.
• Your dedicated ZOLEO SMS number and email address will be reactivated.
• We recommend waiting until you've received the confirmation email and tested your ZOLEO before heading out with your device.

How restarting your plan affects your billing

• Proration: If you restart your plan after your billing cycle has started, your plan fees will be prorated. You'll only be charged for the days you were on each plan.
• Location Share+: The Location Share+ feature is also restarted when you unsuspend your plan. You'll also see prorated charges for this feature.
• Billing dates: Restarting your plan after a suspension doesn't change your billing date. Your billing cycle remains the same as it was from your initial activation. Billing dates only change if you fully deactivate and then reactivate your service.

You can find more information about ZOLEO billing in the following articles:

• Understanding Your Invoice
• How ZOLEO Billing Works