How To Cancel Your Plan – ZOLEO

To cancel your ZOLEO monthly plan, log in to your account at myzoleo.com from a smartphone, tablet, or computer web browser. Your monthly plan cannot be canceled using the ZOLEO app.

If you're only pausing use temporarily, suspending your plan may be a better option — it keeps your ZOLEO SMS number and email address on hold at a low monthly fee, with no reactivation fee when you return. See Difference Between Cancel and Suspend for a full comparison.

Before You Cancel: Important Notice

Cancellation takes effect immediately. Your plan is deactivated at the moment you confirm — service does not continue until the end of your billing cycle. If you want to keep using your device until your billing period ends, wait to cancel until you no longer need service.

For customers in Australia and New Zealand: if you cancel within your 90-day contract term, an early cancellation fee will apply.

How to Cancel Your ZOLEO Monthly Plan

Log in at myzoleo.com.
Select the Devices & Plans tab.
Locate your ZOLEO device and expand it using the drop-down next to the device name.
Select Deactivate. A confirmation prompt will appear.
Review the details and select Deactivate again to confirm, then press Done.
You'll receive a confirmation email once your plan has been canceled.

What Happens When You Cancel

Once your ZOLEO plan is canceled, the following changes take effect immediately:

Your ZOLEO device will no longer transmit messages via satellite.
You can still use the ZOLEO app to send and receive app-to-app messages over cellular and Wi-Fi.
Your ZOLEO SMS number and email address will be permanently released and cannot be recovered, even if you reactivate later.
If you reactivate in the future, a one-time activation fee will apply, and your plan cannot be suspended until you've completed your first month (or three-month term for Australia and New Zealand).

Storing Your ZOLEO After Canceling

If you're putting your ZOLEO device away, see How To Store Your ZOLEO for best practices on keeping your device in good condition while it's not in use.

Reactivating After Canceling

If you decide to use ZOLEO again after canceling, you'll need to go through the full reactivation process. See How To Reactivate Your Plan for step-by-step instructions.

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