Difference Between Cancel and Suspend – ZOLEO

If you're thinking about stopping your ZOLEO service, you have two options: suspend your plan temporarily or cancel it permanently. Understanding the difference can save you time and money if you ever want to use ZOLEO again.

Note: This article applies to customers in the US, Canada, the UK, and the European Union. If you're in Australia or New Zealand, see Difference Between Cancel and Suspend – Australia and New Zealand.

Suspend Your Plan — Pause and Come Back Anytime

Suspending your plan puts your service on hold for a small monthly fee. It's the right choice if you're between adventures — whether that's over the winter months, during a quiet season, or any time you know you won't need satellite coverage for a while.

When your plan is suspended:

Your dedicated ZOLEO SMS number and email address are kept on hold — they'll be waiting for you when you return.
You can restart service at any time with no reactivation fee and no new minimum contract.
A small monthly suspension fee applies to hold your account and number.

For current suspension fees in your region, see How To Suspend Your Plan.

Cancel Your Plan — Permanent Deactivation

Canceling ends your ZOLEO service immediately and permanently. This is the right choice only if you're certain you won't need ZOLEO again.

When you cancel:

All billing stops immediately — there are no further charges.
Your ZOLEO SMS number and email address are permanently released and cannot be recovered, even if you reactivate later.
If you want to use ZOLEO again in the future, you'll need to go through the full reactivation process, which includes a one-time activation fee and a new minimum contract period.

Which Option Is Right for You?

If there's any chance you'll use ZOLEO again, suspension is worth considering. The monthly suspension fee is a fraction of the one-time reactivation fee you'd pay to start fresh — and you keep your SMS number and email address, which are permanently lost when you cancel.

A quick way to think about it: if you might come back within a year or two, suspending is almost always the more practical choice.

How to Suspend or Cancel

Both options are managed from your account at myzoleo.com under Devices & Plans. Step-by-step instructions are available here:

If you have questions, our Customer Experience Team is happy to help: Contact Us.