How To Activate More ZOLEO Devices

You can activate additional ZOLEO devices from your MyZOLEO account using a smartphone, tablet, or computer. Each activated device requires its own ZOLEO service plan.

In This Article

• Before You Begin
• How To Activate Another ZOLEO Device
• How Additional Devices Affect Your Billing

Before You Begin

Have the following information available:

• The device IMEI and serial number (S/N), located on the bottom of the ZOLEO device
• A nickname for the device
• Your preferred @zoleo.com email address
• The name, email address, mobile number, and language of at least one SOS contact
• A valid payment method

Your device’s ZOLEO SMS number will be assigned automatically after activation.

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How To Activate Another ZOLEO Device

1. Log in to your MyZOLEO account.
2. Select Devices & Plans from the top navigation.
3. Select Add New Device.
4. Enter the following information:
   • Device nickname
   • Device IMEI
   • Serial number S/N
   • Your preferred @zoleo.com email
5. You can also select scan QR code to scan the device information.
6. Select Continue.
7. Enter the required information for your first SOS contact.
8. To assign the same person as a Check-in Contact, select Assign as Check-in Contact, then choose how they should receive Check-In messages.
9. Select Continue.
   
   Image: Device information and first SOS contact screens during ZOLEO activation.
10. To add another contact during activation, select Add more and enter their information. Otherwise, select Save & finish later to manage additional contacts after activation.
11. On the Choose a plan screen, review the available service plans.
12. Select the plan you want, then select Confirm.
    Image: Additional contact form and ZOLEO service-plan selection screen.
13. On the Add-On Features screen, choose whether to add Location Share+ to the device, then select Continue.
14. On the Safety Add-Ons screen, choose one of the following:
    • Select Add now to purchase a Global Rescue Field Rescue Membership.
    • Select Add later to continue without purchasing the membership.
15. If you select Add now, complete the Member Information fields and accept the displayed agreement.
    Image: Optional Location Share+, Global Rescue, and member-information screens.
16. Review the selected plan, activation fee, add-ons, and other charges in the Order Summary.
17. Enter or confirm the requested payment and billing information.
18. Select Place order to complete the activation.
    Image: ZOLEO activation order summary and payment screen.

After the order is completed, the new device will appear under Devices & Plans. You will also receive an activation confirmation email.

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How Additional Devices Affect Your Billing

Separate Service Plans

Each active ZOLEO device has its own monthly service plan. Charges for all devices on your account are billed to the payment method on file.

Activation Fee

An activation fee applies to each new device. The exact charge is displayed in the order summary before you place the order.

Prorated Plan Fees

The service-plan charge for the new device is prorated to align with your existing billing cycle.

For example, if you activate a device halfway through the billing cycle, you are charged only for the remaining days in that cycle. The full monthly plan charge applies beginning with the next billing cycle.

You can review your charges and invoices under My Account > Billing History.

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Related Articles

• Understanding Your Invoice
• ZOLEO Billing Overview