This article covers how to change your ZOLEO monthly service plan and how plan changes affect your billing.
Before You Begin
You can change your monthly plan through the MyZOLEO website. You cannot change your plan using the ZOLEO app.
You can log in to your MyZOLEO account from a smartphone, tablet, or computer web browser at MyZOLEO.com.
Plan changes take effect once processing is complete. Your billing for the current cycle will be prorated based on the date of the change. You can review all available ZOLEO plans at ZOLEO Monthly Plans.
Important notice for customers on legacy plans: If you're currently on a legacy ZOLEO plan (Basic, In Touch, or Unlimited), please be aware that changing, pausing, or cancelling your plan will move you permanently to the current plan structure. Once you've made this change, you won't be able to return to your legacy plan or pricing. If you'd like to understand your current plan before making any changes, please contact our Customer Experience Team at ZOLEO Contact Us.
Steps to Change Your Monthly Plan
To change your ZOLEO monthly service plan, follow these steps from your MyZOLEO online account:
- Log in to your MyZOLEO account.
- Select Devices & Plans from the top navigation.
- Locate the device whose plan you want to change, then select Manage.
- In the window that opens, select Plans & Add-Ons.
- Select ZOLEO Plans.
- Choose a plan. You can review available plans at ZOLEO Monthly Plans.
- Select Add to cart.
- Review the selected plan and the charges shown under Your cart.
- Select Continue.
- Select your saved payment method or choose Change payment method.
- Select Place order to submit the plan change.
Image: Choose a ZOLEO monthly plan, review the cart, and confirm payment.
After you select Place order in MyZOLEO, your ZOLEO plan change may still be processing. You may see an Updating status and a message explaining that your changes are being processed.
MyZOLEO updates your device status and plan details automatically when processing finishes or requires action. You don't need to refresh the page manually. Once the plan change is complete, the new plan will appear under Your services. You will also receive a confirmation email.
While the plan change is processing, you can still use Manage to view your device details. Further changes to that ZOLEO device are temporarily unavailable until processing finishes. If the plan change fails or requires action, follow the guidance shown in MyZOLEO.
How Plan Changes Affect Your Billing
When you change your ZOLEO monthly plan during a billing cycle, the change takes effect once processing is complete. Your charges are prorated based on the date of the change. This applies to upgrades, downgrades, and pauses.
- Your previous plan is billed only up to the day of the change.
- Your new plan is billed from that day through the rest of the billing cycle, including a prorated share of its included message allowance.
These prorated amounts appear on your next regular invoice. They are not billed as a separate charge at the time of the change.
Example: If you're on the Protect plan and downgrade to the Prepare plan (50 messages) on Day 20 of a 30-day billing cycle:
- Days 1–20 (Protect plan): unlimited messages.
- Days 21–30 (Prepare plan): approximately one-third of the 50-message allowance, or about 17 messages.
- Your monthly fee for the cycle is prorated accordingly: the Protect rate for the first 20 days, the Prepare rate for the remaining 10.
The same logic applies in reverse for an upgrade (Prepare → Protect) and to legacy-to-2026 migrations.
Tip: Changing your plan at the start of a new billing cycle gets you the full message allocation for your new plan from day one, rather than a prorated share.
For more details on how billing works, please visit How ZOLEO Billing Works.
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If you need assistance with your ZOLEO monthly plan, please contact our Customer Experience Team at ZOLEO Contact Us.
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