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How To Change Your Monthly Plan

Carmen Cascales
Updated

This article covers how to change your ZOLEO monthly service plan, how to remove an add-on feature, and how plan changes affect your billing.

Before You Begin

Your ZOLEO monthly plan can only be changed through the MyZOLEO website. It is not possible to change your monthly plan using the ZOLEO app. You can log in to your MyZOLEO account from a smartphone, tablet, or computer web browser at MyZOLEO.com.

Plan changes take effect immediately, and your billing for the current cycle will be prorated based on the date of the change. You can review all available ZOLEO plans at ZOLEO Monthly Plans.

Important notice for customers on legacy plans: If you're currently on a legacy ZOLEO plan (Basic, In Touch, or Unlimited), please be aware that changing, pausing, or cancelling your plan will move you permanently to the current plan structure. Once you've made this change, you won't be able to return to your legacy plan or pricing. If you'd like to understand your current plan before making any changes, please contact our Customer Experience Team at ZOLEO Contact Us.

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Steps to Change Your Monthly Plan

To change your ZOLEO monthly service plan, follow these steps from your MyZOLEO online account:

  1. Log in to your account at MyZOLEO.com.
  2. Navigate to the Devices & Plans menu option.
  3. Locate your ZOLEO device and expand it using the drop-down menu next to the device name.
  4. Under the Account Information tab, find your current monthly plan listed under Plan Information.
  5. Use the drop-down menu to select your new plan. You can review all available plans at zoleo.com/plans.
  6. Click Save All at the bottom of the page to confirm your changes.
  7. You'll receive a confirmation email once your plan change is complete.

If you cannot see the Save All button, please refer to the section below.

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How to Remove an Add-On Feature

If you have an add-on feature such as Location Share+ on your ZOLEO account and want to remove it, you can do so from the same Devices & Plans section of your MyZOLEO account.

  1. Log in to your account at MyZOLEO.com.
  2. Navigate to Devices & Plans and expand your ZOLEO device.
  3. Under the Account Information tab, locate the add-on feature you want to remove.
  4. Select the option to remove or disable the feature.
  5. Click Save All at the bottom of the page to confirm the change.
  6. You'll receive a confirmation email once the add-on has been removed.

Removing an add-on feature takes effect immediately, but it is not prorated. The full charge for the current billing cycle applies regardless of when in the cycle you remove it. The only exception is if you remove the add-on by pausing your plan. In that case, it's prorated along with your base plan fees, following the same rules as any other pause.

If you need further assistance removing a feature from your ZOLEO account, contact our Customer Experience Team at ZOLEO Contact Us.

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If the Save All Button Is Not Appearing

If you've selected a new plan but the Save All button is not visible on the page, try the following steps:

  • Scroll to the very bottom of the Devices & Plans page. The Save All button appears below all device sections and may require scrolling to reach.
  • Try refreshing the page and making your plan selection again.
  • Switch to a different browser. Google Chrome is the recommended browser for the MyZOLEO website.
  • Try accessing your account on a different device, such as switching from a smartphone to a computer.
  • Disable any browser extensions such as VPNs, ad blockers, or pop-up blockers, and attempt the plan change again.

If the Save All button still does not appear after trying these steps, please contact our Customer Experience Team at ZOLEO Contact Us and we can assist you with updating your plan.

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How Plan Changes Affect Your Billing

When you change your ZOLEO monthly plan during a billing cycle, the change takes effect immediately. This applies to upgrades, downgrades, and pauses.

  • Your previous plan is billed only up to the day of the change.
  • Your new plan is billed from that day through the rest of the billing cycle, including a prorated share of its included message allowance.

These prorated amounts appear on your next regular invoice. They are not billed as a separate charge at the time of the change.

Example: If you're on the Protect plan and downgrade to the Prepare plan (50 messages) on Day 20 of a 30-day billing cycle:

  • Days 1–20 (Protect plan): unlimited messages.
  • Days 21–30 (Prepare plan): approximately one-third of the 50-message allowance, or about 17 messages.
  • Your monthly fee for the cycle is prorated accordingly: the Protect rate for the first 20 days, the Prepare rate for the remaining 10.

The same logic applies in reverse for an upgrade (Prepare → Protect) and to legacy-to-2026 migrations.

Tip: Changing your plan at the start of a new billing cycle gets you the full message allocation for your new plan from day one, rather than a prorated share.

For more details on how billing works, please visit "How ZOLEO Billing Works."

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If you need assistance with your ZOLEO monthly plan, please contact our Customer Experience Team at ZOLEO Contact Us.

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