How To Reactivate Your Plan – ZOLEO

If you've previously canceled your ZOLEO plan and want to start using your device again, you'll need to reactivate it through your account at myzoleo.com. Reactivation cannot be completed using the ZOLEO app.

Note: If your plan is currently suspended rather than canceled, you don't need to reactivate — see How To Restart Your Plan instead. Restarting a suspended plan has no activation fee and restores your original ZOLEO SMS number and email address.

Before You Reactivate

Reactivating after a full cancellation starts a brand new service contract. A few things to be aware of:

A one-time activation fee applies. For current fees in your region, visit zoleo.com/plans.
You'll receive a new ZOLEO SMS number and email address. Your previous number and email address cannot be recovered.
You'll need to set up your emergency contacts again during activation.
Your first billing period starts from the new activation date.

How to Reactivate Your ZOLEO Plan

Log in at myzoleo.com.
Select the Devices & Plans tab.
Select Add New Device. Even though your device isn't new, this is the correct option for reactivating a previously canceled device.
The activation screen will appear — this is the same process you completed when you first activated your ZOLEO device.
Follow the on-screen prompts to enter:
- Device IMEI and Serial Number (S/N) — found on the bottom of the device
- Device Nickname — a name for your device in the app
- ZOLEO Email Address — choose a new @zoleo.com address for this activation
- Emergency Contacts — two SOS contacts and one check-in contact are required; up to five additional check-in contacts can be added after activation
- Payment Information — update your card details if they've changed since your last activation
Complete the checkout to finalize reactivation.
You'll receive a confirmation email once your device is active.

Your First Invoice After Reactivation

Your new billing period starts on your reactivation date. Your first invoice will include the one-time activation fee and the plan charge for your first billing period. For a full explanation of how billing works, see How ZOLEO Billing Works.

Having Trouble Reactivating?

If you run into an error during checkout — such as a message about an outstanding balance or your payment not being accepted — see ZOLEO Reactivation Issues for troubleshooting steps. If the issue persists, contact our Customer Experience Team at Contact Us.

Related Articles: