How To Reactivate Your Plan – ZOLEO

If you've previously canceled your ZOLEO plan and want to start using your device again, you'll need to reactivate it through your account at myzoleo.com. Reactivation can't be completed using the ZOLEO app.

Note: If your plan is currently paused rather than canceled, you don't need to reactivate — please see How To Resume Your Plan instead. Resuming a paused plan has no activation fee and restores your original ZOLEO SMS number and email address.

Before You Reactivate

Reactivating after a full cancellation starts a brand-new service contract. A few things to be aware of:

A one-time activation fee applies. For current fees in your region, visit ZOLEO Monthly Plans.
You'll be placed on one of the current ZOLEO plans (Prepare or Protect), with a new 3-month term. Your previous plan and pricing can't be restored.
You'll receive a new ZOLEO SMS number and email address. Your previous number and email address cannot be recovered.
You'll need to set up your emergency contacts again during activation.
Your first billing period starts from the new activation date.

How to Reactivate Your ZOLEO Plan

Log in at MyZOLEO.
Select the Devices & Plans tab.
Locate the device you want to reactivate. Previously activated devices appear in a device card with an Inactive status displayed in red.
Select Activate.
Complete the device information, including the device nickname, IMEI, serial number, and ZOLEO email address. Select Continue.
Add your first SOS contact and optionally assign a Check-In contact. You can add more contacts or select Continue.
Choose a monthly plan, then confirm your selection.
Choose whether to add Location Share+.
For a Global Rescue Field Rescue membership, select Add now or Add later. If you select Add now, enter the member information.
Review the Order Summary. If you have a promo code, enter it in the promo code field.
Select or add your payment method and review the billing information. Select Place Order to reactivate your ZOLEO monthly plan.

Your First Invoice After Reactivation

Your new billing period starts on your reactivation date. Your first invoice will include the one-time activation fee and the plan charge for your first billing period. For a full explanation of how billing works, see How ZOLEO Billing Works.

Having Trouble Reactivating?

If you run into an error during checkout, such as a message about an outstanding balance or your payment not being accepted, please see ZOLEO Reactivation Issues for troubleshooting steps. If the issue persists, contact our Customer Experience Team at Contact Us.

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