How To Cancel Your Plan on Mobile – ZOLEO

To cancel your ZOLEO monthly plan on a smartphone or tablet, log in to your account at myzoleo.com from your mobile browser. Your monthly plan can't be canceled using the ZOLEO app.

If you only need a temporary break from service, pausing your plan may be a better option. It keeps your ZOLEO SMS number and email address on hold at a low monthly fee, with no reactivation fee when you return. Please see the Difference Between Cancel and Pause for a full comparison.

Before You Cancel

Cancellation takes effect immediately. Your plan is deactivated at the moment you confirm the cancellation, and the service does not continue until the end of your billing cycle.

If you want to keep using your device until your billing period ends, wait to cancel until you no longer need service.

Note: A 3-month minimum term applies to all active ZOLEO plans. If you cancel before completing your 3-month term, an early cancellation fee will apply.

Example: The early cancellation fee covers the remaining months of your 3-month term. Because ZOLEO bills at the start of each billing cycle, any month you've already been billed for is not charged again.

If you cancel during Month 1: You haven't yet been billed for Months 2 or 3, so the early cancellation fee equals two months of your plan fee.
If you cancel during Month 2: You've already been billed for Month 2 at the start of that cycle, so the early cancellation fee equals one month of your plan fee (Month 3 only).
If you cancel during Month 3: You've already been billed for Month 3, so no early cancellation fee applies.

To find the early cancellation fee for your region, visit ZOLEO Monthly Plans.

How to Cancel Your ZOLEO Monthly Plan on Mobile

Log in at your MyZOLEO online account..
When logged in, you will see your account information at the top. Go to the My Account drop-down menu and select the Devices & Plans menu option.
Locate your ZOLEO device(s) and expand the desired device using the drop-down menu next to the device name.
Look for the Deactivate button under the Other Details section.
Select Deactivate, and a confirmation prompt will appear asking if you want to proceed.
You will receive a confirmation email once your plan deactivation is complete.

Important notice for customers on legacy plans: If you're currently on a legacy ZOLEO plan (Basic, In Touch, or Unlimited) and you cancel, any future reactivation will be on the current plan structure (Prepare or Protect). You won't be able to return to your legacy plan or pricing. If you'd like to understand your options before canceling, please contact our Customer Experience Team at Contact Us.

Storing Your ZOLEO After Canceling

If you're putting your ZOLEO device away, please see How To Store Your ZOLEO for best practices on keeping your device in good condition while it's not in use.

Reactivating After Canceling

If you decide to use ZOLEO again after canceling, you'll need to go through the full reactivation process. See How To Reactivate Your Plan for step-by-step instructions.

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