How To Pause Your Plan on Mobile – ZOLEO

To pause your ZOLEO monthly plan, log in to your account at myzoleo.com from a smartphone, tablet, or computer web browser. Your monthly plan can't be paused using the ZOLEO app.

Important: Pausing takes effect once your request is processed. If you want to continue using your device until the end of your billing cycle, wait to pause until you no longer need service.

Note: Pausing is available once per billing cycle after your initial 3-month service term is complete.

How to Pause Your ZOLEO Monthly Plan on Mobile

Log in at myzoleo.com.
Open Menu, then select Devices & Plans.
Locate the ZOLEO device you want to pause, then select Manage.
Select Plans at the top of the device-management screen.
Select Pause, Cancel or Reactivate Service.

Navigate to the pause-service controls in MyZOLEO on mobile.
Under Pause or Cancel Service, select Pause.
When the Pause service? confirmation appears, select Yes, pause.
Wait for MyZOLEO to process your pause request. You may see an Updating status and a message explaining that your changes are being processed. Once the pause is complete, your plan and device status will change automatically to PAUSED. You don't need to refresh the page manually.

Select Pause, confirm the request, and view the PAUSED service status once processing is complete.
You’ll receive a confirmation email once your plan is paused.

While your ZOLEO pause request is processing, you can still use Manage to view your device details. Further changes to that ZOLEO device are temporarily unavailable until processing finishes. If the pause request fails or requires action, MyZOLEO updates the status automatically. Follow the guidance shown in MyZOLEO.

Important notice for customers on legacy plans: If you're currently on a legacy ZOLEO plan (Basic, In Touch, or Unlimited), pausing your plan will affect your pricing when you return. When you resume, you'll be moved to the current plan structure and won't be able to return to your legacy plan or pricing. If you'd like to understand your options before making any changes, please contact our Customer Experience Team at Contact Us.

What Happens While Your Plan Is Paused

While your ZOLEO plan is paused:

Your ZOLEO device will not transmit messages via satellite. This includes SOS and check-in messages. Your device cannot be used for emergency alerting while paused.
You won't be able to generate new location points in ZOLEO Track.
You can still use the ZOLEO app to send and receive app-to-app messages over cellular and Wi-Fi.
Your dedicated ZOLEO SMS number and email address are kept on hold and will be reactivated when you restart your service.

How Pausing Affects Your Billing

Pausing your plan takes effect once your request is processed. When you pause mid-cycle, your plan fees are prorated for the days you were active.

Your previous plan is billed only up to the day you pause, and the pause fee applies from that day through the rest of the billing cycle. These prorated amounts appear on your next regular invoice, not as a separate charge at the time you pause.

If you have Location Share+, that feature is also paused when your plan is paused. Any additional charges you see alongside the pause fee are proration adjustments from your previous billing cycle, not new Location Share+ charges.

For a full breakdown of how billing works, see:

Ready to Use Your ZOLEO Again?

Resuming your paused plan is quick; there's no reactivation fee, and your SMS number and email address will be restored. See How To Resume Your Plan for step-by-step instructions.

We also recommend reviewing how to store your ZOLEO safely while it's not in use: Storing Your ZOLEO When Not in Use.