ZOLEO Reactivation Issues

Contents

This article outlines common issues you may encounter when reactivating your ZOLEO device after canceling your account. It also provides troubleshooting steps to help you resolve them and complete the reactivation process smoothly.

• Account Not Configured to Place New Orders
• Contacts Already in Use

Account Not Configured to Place New Orders

If you see this message at the top of your screen when logging into your MyZOLEO account, it means your account was deactivated due to non-payment. To reactivate your account, please follow these steps:

1. Check Your Outstanding Balance:

   • On a computer, look for a grey box on the left side of the screen.
   • On a mobile device, it will be at the top of the page.
   • Find the Balance section:
     • A positive number means there is a pending balance to pay.
     • A zero balance means nothing is owed.
     • A negative number means you have a credit on your account.

   If there is a pending balance, go to Make a Payment in the menu and follow the instructions to complete your payment. For more detailed steps, you can check our article about How To Make a Payment.

2. Contact Customer Support:
   Once your balance is cleared, contact our Customer Experience Team through your preferred method on the ZOLEO Contact Us page. Please have your account number or IMEI ready so we can quickly locate your account and re-enable your service.

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Contacts Already in Use

If you see the error message "Contact is already in use" during the Contacts step of the activation process, follow these steps to proceed:

1. Remove all contact information for the contact card that is triggering the error.
2. Start typing the first few letters of the contact's name, then pause.
3. Allow the system to autofill the contact details.

This should allow you to continue to the next step of the activation process.

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