Troubleshooting ZOLEO.com Email Address Entry in Activation

When activating your ZOLEO device, you will be asked to choose a ZOLEO.com email address. This unique address allows your device to send and receive messages via email through the ZOLEO App.

Tip: For the best experience, we recommend completing your activation using Google Chrome.

Understanding the ZOLEO Email Format

• All ZOLEO email addresses end in @zoleo.com.
• You are only required to enter the first part of the email (the portion before “@zoleo.com”).
• The domain “@zoleo.com” is automatically added by the system. You do not need to type it yourself.

Common Mistake: Adding an External Domain

Customers sometimes mistakenly try to enter a personal email address (e.g., Gmail, Hotmail, Outlook). This will result in an error and prevent you from going to the next activation step.

Incorrect Example:

johndoe@gmail.com ?

Correct Example:

johndoe ?

Simply enter the desired name—do not include @gmail.com, @hotmail.com, or any other domain.

If You're Still Having Trouble

If you're still experiencing issues entering your ZOLEO email or receiving an error on the activation page, please contact our ZOLEO Technical Support Team. To assist you efficiently, please provide:

• Device IMEI number – This 15-digit number (starting with "30") can be found on the back of your ZOLEO device or in the box it came in.
• A brief description of the issue and any error messages you're seeing. 
• A screenshot of the issue, if possible.