ZOLEO sends automatic updates on your satellite message usage so you stay informed as you approach your plan's limit. This article explains when notifications are sent, who receives them, and how to purchase a message top-up bundle if you need more messages.
In This Article:
- Who Receives Usage Notifications
- When Are ZOLEO Usage Notifications Sent
- How to Purchase a ZOLEO Message Top-Up Bundle
Who Receives Usage Notifications
ZOLEO sends usage notifications to two places:
- The account owner's email address (the email used to sign up for your ZOLEO account).
- The ZOLEO app of the user currently linked to the device is in a dedicated thread called ZOLEO Usage Alerts.
Image: Screenshot of the ZOLEO app messaging screen showing the ZOLEO Usage Alerts chat thread.
When Are ZOLEO Usage Notifications Sent
Usage notifications are based on your plan's message allowance. Subscribers on Protect or the legacy Unlimited plan have unlimited satellite messaging and won't receive usage notifications.
For all other plans, notifications are sent at the following thresholds:
Prepare plan (50 messages/month):
- At 50% usage (25 messages used): a warning that you're halfway through your monthly allowance.
- At 100% usage (50 messages used): a notification that your monthly allowance has been fully used.
Legacy Basic plan (75 messages/month):
- At 50% usage (38 messages used): a warning that you're halfway through your monthly allowance.
- At 100% usage (75 messages used): a notification that your monthly allowance has been fully used.
Legacy In Touch plan (300 messages/month):
- At 80% usage (240 messages used): a warning that you're approaching your monthly allowance.
- At 100% usage (300 messages used): a notification that your monthly allowance has been fully used.
You'll also receive a notification once all messages from a top-up bundle have been used.
Note: If you change your ZOLEO rate plan mid-cycle, your message allowance for that cycle is prorated based on the days spent on each plan. This may affect when usage notifications are triggered.
How to Purchase a ZOLEO Message Top-Up Bundle
Message top-up bundles are available to subscribers on the Prepare, Basic, and In Touch plans and can be purchased through the ZOLEO app or your MyZOLEO online account. Both the account owner and the user currently linked to the device can make this purchase
To add a top-up bundle from the ZOLEO app, reply to your usage notification with one of the following keywords:
- Reply Add20 to add 20 messages.
- Reply Add75 to add 75 messages.
You'll receive a confirmation once the bundle is successfully added.
To add a top-up bundle from your MyZOLEO account, see Message Top-Up Bundles Overview for step-by-step instructions, including regional pricing.
A few things to keep in mind:
- You can purchase top-up bundles at any time during your billing cycle.
- There is no limit to how many bundles you can add.
- Bundles expire at the end of the billing cycle and are non-refundable.
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