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How To Change Your Monthly Plan - Australia and New Zealand

Carmen Cascales
Updated

This article covers how to change your ZOLEO monthly service plan, how to remove an add-on feature, and how plan changes affect your billing in Australia and New Zealand. If you're located in Canada, the US, the UK, or the European Union, please refer to How To Change Your Monthly Plan.

Before You Begin

Your ZOLEO monthly plan can only be changed through the MyZOLEO website. It is not possible to change your monthly plan using the ZOLEO app. You can log in to your MyZOLEO account from a smartphone, tablet, or computer web browser at MyZOLEO.com.

Plan changes take effect immediately and your billing for the current cycle will be prorated based on the date of the change. You can review all available ZOLEO plans at zoleo.com/plans.

Note: ZOLEO plans in Australia and New Zealand have an initial three-month contract term. You can still upgrade or downgrade your plan at any time during this period — plan changes are not restricted to after the contract ends. After the initial term, your plan continues on a month-to-month basis and can be changed, suspended, or cancelled at any time.

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Steps to Change Your Monthly Plan

To change your ZOLEO monthly service plan in Australia or New Zealand, follow these steps from your MyZOLEO online account:

  1. Log in to your account at MyZOLEO.com.
  2. Navigate to the Devices & Plans menu option.
  3. Locate your ZOLEO device and expand it using the drop-down menu next to the device name.
  4. Under the Account Information tab, find your current monthly plan listed under Plan Information.
  5. Use the drop-down menu to select your new plan. You can review all available plans at zoleo.com/plans.
  6. Click Save All at the bottom of the page to confirm your changes.
  7. You'll receive a confirmation email once your plan change is complete.

If you cannot see the Save All button, please refer to the section below.

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How to Remove an Add-On Feature

If you have an add-on feature such as Location Share+ on your ZOLEO account and want to remove it, you can do so from the same Devices & Plans section of your MyZOLEO account.

  1. Log in to your account at MyZOLEO.com.
  2. Navigate to Devices & Plans and expand your ZOLEO device.
  3. Under the Account Information tab, locate the add-on feature you want to remove.
  4. Select the option to remove or disable the feature.
  5. Click Save All at the bottom of the page to confirm the change.
  6. You'll receive a confirmation email once the add-on has been removed.

Removing an add-on feature takes effect immediately. As with plan changes, any applicable charges for the current billing cycle will be prorated based on the date of removal.

If you need further assistance removing a feature from your ZOLEO account, please contact our Customer Experience Team at ZOLEO Contact Us.

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If the Save All Button Is Not Appearing

If you've selected a new plan but the Save All button is not visible on the page, try the following steps:

  • Scroll to the very bottom of the Devices & Plans page. The Save All button appears below all device sections and may require scrolling to reach.
  • Try refreshing the page and making your plan selection again.
  • Switch to a different browser. Google Chrome is the recommended browser for the MyZOLEO website.
  • Try accessing your account on a different device, such as switching from a smartphone to a computer.
  • Disable any browser extensions such as VPNs, ad blockers, or pop-up blockers, and attempt the plan change again.

If the Save All button still does not appear after trying these steps, please contact our Customer Experience Team at ZOLEO Contact Us and we can assist you with updating your plan.

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How Plan Changes Affect Your Billing

When you change your ZOLEO monthly plan during a billing cycle in Australia or New Zealand, your fees and message allocation are prorated based on the date the change is made. This applies to upgrades, downgrades, and suspensions.

Plan fees: Your monthly fee for the current billing cycle is recalculated based on the number of days you were on each plan.

Message allocation: Your message allotment for the current billing cycle is also adjusted based on the number of days you were on each plan.

Example: If you are on the Basic plan with 25 messages and you upgrade to the In Touch plan with 250 messages on Day 20 of a 30-day billing cycle:

  • Days 1–20 (Basic plan): You receive two-thirds of the Basic plan's messages, which equals 17 messages.
  • Days 21–30 (In Touch plan): You receive one-third of the In Touch plan's messages, which equals 83 messages.
  • Total for the cycle: 100 messages across both plans.

Tip: If you anticipate needing more messages in an upcoming billing period, changing your plan at the very start of a new billing cycle ensures you receive the full message allocation for the new plan.

For more detail on how billing works, please visit How ZOLEO Billing Works.

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If you need assistance with your ZOLEO monthly plan, please contact our Customer Experience Team at ZOLEO Contact Us.

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