Use your MyZOLEO account to add, change, or remove the SOS and Check-In contacts assigned to your ZOLEO device. You cannot manage assigned SOS or Check-In contacts in the ZOLEO App.
Saved contacts are managed from the Contacts & Groups page. To assign contacts to a specific ZOLEO device, go to Devices & Plans, select Manage, then select Assigned Contacts.
Important: Contacts saved in your MyZOLEO account don’t sync to the ZOLEO App. MyZOLEO contacts are used for SOS and Check-In assignments. Contacts in the ZOLEO App are imported from the contact list on your phone or tablet.
In This Article:
- Managing MyZOLEO Contacts
- How To Add or Remove Assigned Contacts
- How To Ensure a Check-In Contact Receives Location Share+
Managing Contacts Saved to Your MyZOLEO Account
The Contacts & Groups page displays the contacts saved to your MyZOLEO account. Saving a contact doesn’t automatically assign that contact to a ZOLEO device.
- Log in to MyZOLEO from your mobile browser.
- Open Menu, then select Contacts.
- To add a contact, select Add contact, enter the contact’s information, then select Save.
- To update or delete a saved contact, select the appropriate option on the contact’s card.
You can also open the Contacts & Groups page by selecting Edit contacts from a ZOLEO device’s Assigned Contacts page.
If you update a saved contact that is already assigned to a ZOLEO device, the updated contact information applies to that assignment. To make a saved contact an active SOS or Check-In contact, you must assign the contact to a device.
Note: MyZOLEO contacts and ZOLEO App contacts are separate. Contacts saved in MyZOLEO don’t appear automatically in the ZOLEO App. The ZOLEO App imports contacts from the contact list on your phone or tablet.
Assigning SOS or Check-In Contacts to a ZOLEO Device
Assign a saved contact to your ZOLEO device to make that person an active SOS or Check-In contact.
Log in to MyZOLEO, open Menu, then select Devices & Plans.
- Locate the appropriate ZOLEO device and select Manage.
- From the Settings tab, select Assigned Contacts.
- Assign the appropriate contact:
- SOS contact: Under SOS Contacts, open an available Name field and select a saved contact.
- Check-In contact: Under Check-In and Location Share+ Contacts, open an available Name field and select a saved contact.
- For a Check-In contact, select the appropriate email or SMS option from the Contact method drop-down.
- Scroll down and select Save changes.
If the contact isn’t listed, select Edit contacts to open the Contacts & Groups page. Add the contact or update the saved contact information, then return to the device’s Assigned Contacts page to complete the assignment.
Replacing an SOS or Check-In Contact
Replace an assigned SOS or Check-In contact when you want another person to receive SOS calls or Check-In messages. The previous contact remains saved in your MyZOLEO account unless you delete it separately from the Contacts & Groups page.
Log in at www.myzoleo.com, open Menu, then select Devices & Plans.
- Locate the appropriate ZOLEO device and select Manage.
- From the Settings tab, select Assigned Contacts.
- Open the Name drop-down for the SOS or Check-In contact you want to replace.
- Select the replacement contact.
- For a Check-In contact, confirm the appropriate option in the Contact method drop-down.
- Scroll down and select Save changes.
If the replacement contact isn’t listed, select Edit contacts to add the contact or update saved contact information. Return to the device’s Assigned Contacts page to complete the replacement.
Removing a Check-In Contact
You can remove a Check-In contact assignment when more than one contact is assigned to the ZOLEO device. Removing the assignment doesn’t delete the contact from your MyZOLEO account.
Log in at www.myzoleo.com, open Menu, then select Devices & Plans.
- Locate the appropriate ZOLEO device and select Manage.
- From the Settings tab, select Assigned Contacts.
- Under Check-In and Location Share+ Contacts, open the Name drop-down for the contact you want to remove.
- Select the X beside the assigned contact’s name.
- Scroll down and select Save changes.
After you save, the contact is no longer assigned to the ZOLEO device but remains saved in your MyZOLEO account.
Note: If only one contact is assigned to the ZOLEO device, replace that contact instead of removing it.
How To Ensure a Check-In Contact Receives Location Share+
Location Share+ allows eligible Check-In contacts to see a breadcrumb trail of your location updates through the ZOLEO App. Standard Check-In messages are delivered using the contact method selected in MyZOLEO.
For a Check-In contact to receive Location Share+ updates:
- The contact must be saved in your MyZOLEO account and assigned to your ZOLEO device as a Check-In contact.
- The phone number in the saved contact must match the phone number used for the contact’s ZOLEO App account.
- The contact method should be set to ZOLEO App.
To correct the saved contact information, select Contacts in your MyZOLEO account. To change the device assignment or contact method, go to Devices & Plans, select Manage for the device, then select Assigned Contacts.
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