How To Update Your Payment Method

You can update the payment method for your monthly subscription in your MyZOLEO account. Any outstanding balance will be charged automatically shortly after you save the updated payment method.

You can update your payment method only if active billing is already associated with your MyZOLEO account. If active billing is not associated with your account, you can add a payment method when activating a ZOLEO subscription. See How To Activate Your Device for step-by-step instructions.

Update Your Payment Method in MyZOLEO

1. Log in to your MyZOLEO account at MyZOLEO.com .

2. Select Payment Info.

   • On a computer, select Payment Info from the left navigation menu.
   • On a mobile device, open My Account, then select Payment Info below your account information.

   

3. Enter your new credit card information to replace the saved payment method. 
4. Select the I'm not a robot checkbox.
5. Select Update to save your changes. 

If Your MyZOLEO Payment Method Does Not Update

Allow 10 to 15 minutes for the updated payment method to appear in your MyZOLEO account. If the payment method has not updated after 15 minutes, open MyZOLEO in Google Chrome, refresh the page, and try updating it again.

If you still cannot update your payment method, contact ZOLEO Customer Care .