Safety Add-Ons Overview

Safety Add-Ons are optional safety services that you can purchase and manage through your MyZOLEO account.

The Safety Add-Ons page lets you view your active memberships, see who is covered, review membership dates, purchase available Safety Add-Ons, and manage auto-renewal.

How to Access Safety Add-Ons

To view your Safety Add-Ons:

Log in to your MyZOLEO account.
Select Safety Add-Ons from the top navigation.

Image: MyZOLEO Safety Add-ons page showing Active Coverage and Available Add-Ons. Step 2 identifies Safety Add-ons in the top navigation, and Step 3 identifies the Manage button for an active membership.

The Safety Add-Ons page displays your active memberships and any Safety Add-Ons available for purchase.

View Your Active Safety Add-On Memberships

Your active Safety Add-On memberships appear on the Safety Add-Ons page. Select Manage on the membership you want to view.

On the Active tab, review the membership details for each covered person, including:

The person covered by the membership
Membership status
Membership start date
Auto-renewal or expiration date

Image: Safety Add-Ons page showing an active membership, the person covered, membership status, start date, and renewal or expiration date.

Safety Add-On memberships such as Global Rescue Field Rescue are held at the account level, rather than being assigned to an individual ZOLEO device.

This means a membership can remain active even if the service plan for one of the ZOLEO devices on your account is canceled.

Purchase a Safety Add-On

You can review and purchase available Safety Add-Ons from the Safety Add-Ons page in MyZOLEO.

Go to Safety Add-Ons in your MyZOLEO account.
Under Available Add-Ons, locate the Safety Add-On you want to review.
Select Details to review the membership information.
Select Get a Membership.
Enter the required information for the person who will be covered.
To purchase a membership for another person, select Add Another and enter their information.
Review the information, then select Confirm to add the membership to your account.

The services, pricing, and purchase options displayed may vary depending on your region and eligibility.

Global Rescue Field Rescue can also be purchased while activating a ZOLEO device.

To compare available options, please see Global Rescue Membership Offerings. For more information about Field Rescue, see Global Rescue Field Rescue Membership.

How Safety Add-On Auto-Renewal Works

Safety Add-On memberships renew automatically at the end of each membership term unless auto-renewal is turned off. You can manage auto-renewal from the Safety Add-Ons page in MyZOLEO.

Go to Safety Add-Ons.
Locate the membership you want to update and select Manage.
Turn off auto-renewal for each person whose membership you do not want to renew.

Turning off auto-renewal does not immediately cancel the current membership or provide a prorated refund. The membership remains active until the end of its current paid term and will not renew for another term.

For more information, see How to Cancel Global Rescue Auto-Renewal.

What Happens to Field Rescue if You Cancel a ZOLEO Plan?

Canceling a ZOLEO device plan does not cancel an active Global Rescue Field Rescue membership.

Field Rescue is an account-level membership that is managed separately from your ZOLEO device plans. If you cancel a device plan while Field Rescue is active, the membership remains available until the end of its current paid term.

If you do not want the Field Rescue membership to renew, cancel its auto-renewal separately from the Safety Add-Ons page.

This also applies if you have multiple ZOLEO devices on your account. Canceling the plan for any individual device does not automatically cancel the account-level Field Rescue membership.

Safety Add-Ons and Your ZOLEO Devices

Safety Add-On memberships are associated with your MyZOLEO account rather than an individual ZOLEO device.

You may see your Field Rescue membership status while viewing your device information in Devices & Plans, but the membership itself is managed from Safety Add-Ons.

Replacing an eligible ZOLEO device does not remove the Safety Add-Ons associated with your account.

If you need help with a Safety Add-On membership, contact the ZOLEO Customer Experience Team.