If you do not want a Global Rescue Field Rescue membership to renew at the end of its current term, you can turn off auto-renewal from the Safety Add-Ons page in MyZOLEO.
Important: Turning off auto-renewal:
- Prevents the selected membership from renewing for another term.
- Does not end the current paid membership early or provide a prorated refund.
- Does not cancel any ZOLEO device plan associated with your account.
Your Field Rescue membership remains active until the end of its current paid term.
Turn Off Auto-Renewal
Log in to your MyZOLEO account, then:
- Select Safety Add-Ons from the top navigation.
- Under Active Coverage, locate the Field Rescue membership you want to manage and select Manage.
Image: Safety Add-Ons page showing the Active Coverage section and Manage button.
- In the membership panel, locate the person whose membership you do not want to renew. Review the name, start date, and renewal date to confirm that you selected the correct membership.
- Turn off the Auto-Renewal toggle for that person.
If more than one person is covered, repeat these steps for each membership you do not want to renew.
Image: Global Rescue Field Rescue membership details showing the member information and Auto-Renewal toggle.
When auto-renewal has been successfully canceled, the toggle displays OFF, and a confirmation message shows when the current membership will end.
To cancel a ZOLEO device plan, follow the separate instructions in How To Cancel Your Plan.
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